Natalie Dunne, Cpfpp Email & Phone Number

Texas, United States

United States

United States

Dublin, Ireland

* Responsibility for the development and delivery of Paddy Power, Betfair UK/I and Betfair Intl payments strategies, ensuring that they were aligned to the brand and overall Flutter strategy* Ownership, management and tracking of a large payment charges budget. Ensuring the budget targets were managed rigorously and maintained within targets* Responsibility for the development and delivery of Payment KPIs, including full accountability for all commercial, contractual and budgetary facets of the third party suppliers that supported these teams (i.e. all PSPs, digital wallets and other service providers)* Ensured superior operational performance on a day-to-day basis, while driving improvement projects.* Managed key stakeholders – internally: management teams across Commercial, eCommerce, Marketing areas, in addition to ensuring effective operational relationships with the Technology, Risk, Product, HR and Finance functions; externally: 3rd party suppliers/vendors* Ensured the successful delivery and implementation of all payment projects* An expert in all aspects of online payments – having a clear understanding of what was going on across the online payments sector ensuring Paddy Power and Betfair remained at the forefront of customer innovation*Constantly developed a knowledgeable team and provided mentoring, coaching and career development opportunities

The MRC is an unbiased global community providing a platform for eCommerce fraud and payments professionals to come together and share information. As a not-for-profit entity, the MRC’s vision is to make commerce safe and profitable everywhere by offering proprietary education, training and networking as well as a forum for timely and relevant discussions.www.merchantriskcouncil.org

Dublin

Internally promoted to head up the Online Operations Department - which consisted of Payments, Fraud and Customer Care.• Managed the Online Operations Department– which was a 24/7/365 team consisting of 39 members based in Dublin and El Salvador, comprising of Fraud, Payments and Customer Care for the online side of the business.• Managed the strategic direction of the department; e.g. payment roadmap, risk prediction machine learning and customer care centre of excellence.• Managed all internal budgets associated with Online Operations – and ensured costing was consistently within target and optimised where achievable.• Managed all third party relationships with Payments, Fraud and Customer Care providers.• Managed all internal stakeholder relationships – Finance, Marketing, Product, Technology, HR, Legal, Pricing and Commercial Teams.• Drove projects to optimise fraud levels, payment conversion and customer satisfaction.• Managed department and team KPIs and used this data to drive team members and the overall department.• Constantly developed a knowledgeable team and provided mentoring, coaching and career development opportunities.

Dublin

• Managed and lead a team of fraud and payment data analysts.• Managed an array of internal and external fraud prevention systems.• Managed all 3rd party payment and fraud provider relationships.• Managed strategic direction of fraud systems and payments.• Drove many payment and fraud projects around payment conversion, chargeback optimisation, blacklisting and false positives.

Dublin

- Managed the eCommerce Billing and Payment Operations for L-EV8 Marketing.- Managed the operational relationships for both internal and external stakeholders from PSP and Acquirers to Finance and IT.- Monitored and ensured compliance with card scheme rules.- Undertook business modelling and risk assessments on all billing and payment processes.- KPI reporting, ensured achievement of KPIs were measured and tracked with management and operational reporting.

Ireland

Worked in the eCommerce division of Inditex. For all online Inditex brands (Zara, Zara Home, Massimo Dutti, Bershka, Pull and Bear, Stradivarius, Oysho and Uterque) on a global level, covering Europe, Japan, China, Canada, Russia, USA, South Korea and Mexico. Main Responsibilities included:- Relationship management with third party providers and Inditex brands.- Project Management- Process Improvement projects.- Responsible for eCommerce Payments reporting.- Liaised with internal stakeholders on eCommerce operational topics.- Chargeback Management

Dublin

Business DevelopmentStrategy, Planning and ChannelsSales & Marketing

Dublin

Restructuring and ForensicsUndertook fraud investigations on many large corporate clients and high profile individuals.Completed many corporate intelligence investigations on individuals and businesses.Completed anti-money laundering assignments.Had full responsibility on many insolvency cases, varying from Receiverships, Liquidations and Examinerships, of which I: • Managed a hotel trading in receivership; • Worked on the receivership of a licensed premises and a software development company; • Worked on a creditor’s voluntary liquidation of a network of pharmacy retail companies; • Worked on the examinership of a leisure company and a group of licensed premises; • Worked on numerous members voluntary liquidations.

Commerce, Finance

Activities and Societies: • Chairperson of CommDay08 • Finance Officer of UCDSU 07-08 • Commerce Class Rep 06-07 • Secretary of Qsoc-the.

Education record

Leaving Certificate

Secondary School Education