Leading multiple teams with global reach to deliver improved U.S. Refugee Admissions Program (USRAP), resulting in the highest refugee arrival numbers in the last three decades. Set the tech strategy and vision to improve refugee processing. Staffed a high performing team to execute on vision.

Advised on SNAP program improvements to expand access, reduce burden and improve the customer experience. Aligned White House, stakeholders, advocates, federal agencies and state programs on scope, goals, and roadmap to improve outcomes for delivering SNAP benefits across the country.

Managed a team of 10 technologists to support the Office of Refugee Resettlement (ORR) with the influx of unaccompanied children at the southern border. Developed a 6-month tech roadmap and transformation strategy, connecting product decisions to broader agency goals.

Led unemployment insurance sprint at Department of Labor to identify pain points and confusion around fraud. Coordinated the government's strategy to support victims of unemployment identity theft. Launched www.DOL.gov/fraud to provide victims with clear steps on what to do.

Consulted on COVID-19 projects and how to provide a better user experience for residents of New Jersey looking for vaccines.

Assisted in data, technology, policy, and design for Day One priorities in Economic Recovery and COVID-19 portfolios. Created a 100-day roadmap for the Department of Labor to address unemployment insurance challenges. Advised on how federal agencies could deliver innovative product experiences to solve customer problems.

Led product strategy for voter protection and “get out the vote” initiatives to increase voter turnout in the election. Result- the largest turnout for any presidential candidate. Launched MakeAPlan.com and JoeBiden.com/VotingQuiz which connected over 700K people with state specific voting information. Prioritized feature requests and product roadmap for the National Voter Protection Hotline technology to ensure stability and usability for volunteers. Supported technology that connected 252K+ voters with voter protection help. Created new product for fixing incorrect ballots in Georgia, the closest race in the election. Tool helped 1k+ voters submit the affidavit form online.

Product owner of NPR’s largest property, NPR.org. Managed a large team that built new experiences to acquire and retain users through data-driven decision making, deeply understanding NPR user needs, the competitive market, and emerging technology trends. Set product strategy and OKRs to drive more listening on NPR.org, including an auto-play feature, a new audio player, improved story page layouts and online streaming enhancements. Changes resulted in 30K+ additional hours of listening on NPR.org each week.

Product lead on Vets.gov team, delivering new health experiences for Veterans using online tools to access their benefits. I managed the product through its entire lifecycle, from inception through post-launch, placing emphasis on user research and design across interdisciplinary teams.

Early member of President Obama’s tech startup, The United States Digital Service, focused on delivering better government services to the American people. Led usability sessions for Department of Education and the Department of Veterans Affairs Digital Service teams to inform design and product requirements for student loans, college scorecard, USDS.gov and Vets.gov. Organized a hack-a-thon to redesign Department of Veterans Affairs mental health intake forms. Recruited and conducted user research sessions with members of DC’s immigrant community to assist with a visa processing project for the U.S. Department of State.

Addressed needs of women and children in a rural West African village using limited resources. Developed Flags 4 the Future campaign to decrease gender disparities in the classroom. Conducted extensive research with village families and crafted visual learning aids for illiterate population. Project resulted in a 12% increase in youth in school with a 10% increase for girls. Created local language health podcast to talk about community health issues. Trained 30+ teachers on health education tools used to mobilize 1,600 students in a community-wide competition that resulted in 206 health activities. Project presented to National Ministry of Health.

I worked at an education startup focused on getting internships for at-risk middle school students and reducing student dropout rates across Chicago. Led the university partnership initiative and increased number of mentors working with middle school youth by establishing relationships at 6 Chicago universities.

Helped an English center develop better teaching practices and focused on ways to merge technology and English learning into their curriculum. Launched an online English Language Resource Manual for local K-12 schools.Created over 100 lesson plans with a focus on technology integration, English language and online learning for students ages 11-18.

Collected data for annual reports for the Director of Community Service Programs. I managed 80 medical students involved in the community service program and my focus was on strategic operations for the Office of Community Involvement.

Established exchange opportunities with over 107 countries for students on campus. Identified global company partnerships interested in hosting interns from other AIESEC countries.

Formed coalition to hack issue regarding professor recruitment and retention. Organized Day of Action to address problem and identify solutions. Developed phone scrips and setup calling booths for community to call their legislators to support domestic partner health care coverage in the budget--project resulted in 200 people calling legislators. On June 29, 2009, domestic partner health insurance benefits for Wisconsin state employees were approved in the Wisconsin state budget. Coalition was recognized at the Domestic Partner Health Insurance Celebration for its contributions on campus and in the community to help achieve this goal.

Conducted and led a sprint team to solve issue around quality affordable education.Developed a report on findings and solutions including groundwork for the Wisconsin Coalition for Domestic Partner Benefits.