Natalie Fagan Mba, Pmp Email & Phone Number

St. Andrew Parish, Jamaica

Kingston, Jamaica

Kingston, Jamaica

Duke Street, Kingston

Duke Street, Kingston

Managed business process, people and technology changes that supported the successful implementation of a performance management system across the Caribbean Region.Collaborate with global teams to implement Workday (HRIS) across the Caribbean Region. Acted as Business Analyst with the responsibility for testing, reporting, and application security workstreams and subject matter expert for absence, compensation and talent business processes. Redesigned the compensation structure across the region to ensure alignment with performance targets and positioning of firm as market leader.Effectively manage the human capital data to ensure data integrity and relevance within the HRIS across the Caribbean Region

Trafalgar Road, Kingston

Performance Highlights Assisted in the development of a Talent Review Framework which acts as the basis for all employee mobility, employee development, new hire and succession management Prepared Board Level presentations, business cases and proposals on various projects and other initiatives Participated in the redesign of the Engagement Strategy for the Organisation along with a team of consultants from Towers Watson Managed the redesign of the Onboarding process for new recruits Provided research and analytical information to drive NCB’s workforce analytics and planning program and ensure strategic alignment with business KPIs Assisted in driving the strategic direction of the Group HR & Facilities division through business planning, budgeting and management of special projects (Formulated, monitored and controlled the Group's Capital Budget, R&M Budget and the Division's Opex Budget) Worked in accordance with the HR Technology Work team to innovate, support, maintain and troubleshoot the systems and software developed Utilized Lean methodologies (along with consultants from the Boston Consulting Group) to determine the target state of the enterprise and define the HR and organizational strategies to employ to achieve this target Evaluated and ensured HR performance and compliance using the balance scorecard as well as other dashboards and metrics Created and used electronic tools to perform job rating reviews, task analysis and competency evaluations Ensured the Group had access to high quality workforce data and information to support workforce planning, monitoring and development of services. Provided in depth analysis of workforce information, identified trends and benchmarked data both internally and externally. Provide analysis of the processes in HR and Facilities to support decisions aimed at making effective & efficient use of resources particularly in procurement and facilities

Operating Model-Worked with Boston Consulting Group and the NCB team to define the target state operating model of NCB Group-Defined the HR organizational strategies to employ to achieve the modelBank of the Future-Assisted in the definition, designing and implementation of the the Bank of the Future initiative that has accrued significant monetary and customer satisfaction benefits to the organization.-Project Manager and Business Analyst on the Government Cheque Migration to electronic payment methods:o Prepared the analysis that allowed the bank to put a value on their Government Accountso Defined work plans and determined realistic targets for the Government Cheque Migration initiativeo Prepared a proposal to the government re issuance of Keycard cash to Path cheque recipientsAccount Opening Subsidiaries-Conducted time studies and analysis of the account opening process by working with the SME’s and process performers-Assisted in developing and conducting training sessions for approved process changes

 Curriculum design and development Differentiated instruction and cooperative learning Student motivation and interactive learning Lead and developed students Classroom management Student assessment

Business Analytics, Business Analytics, Certificate Of Completion

People Analytics, Certificate Of Completion

Master Of Business Administration (Mba), Management Of Information Systems

I successfully completed a Masters in Business with a concentration in Management of Information Systems at the Mona School of Business. I.

Bachelor Of Science (B.Sc.), Major - Biochemistry; Minor - Mathematics

Activities and Societies:  The University of the West Indies Guild External Affairs Committee, Cultural an Entertainment Affairs.