- Responsible for preparing accountability documents such as the Annual Report, Statement of Intent and Statement of Performance Expectations- Assists with quarterly reports to the Minister- Inputs into machinery of government functions- Liaises with the Department of Conservation Governance Unit- Prepares the Risk Register, as well as Health and Safety reports, for the Board

- Proactively investigates select government agencies’ official information structure, practices, procedures and performance- Drafts opinions and letters on behalf of the Chief Ombudsman (CO), as well as briefings and memos for the CO and senior leaders- Researches and analyses vast quantities of information and data from a range of sources (such as agency questionnaires, surveys, desk research and meetings) to inform the content of reports- Builds relationships with agency contacts… Show more - Proactively investigates select government agencies’ official information structure, practices, procedures and performance- Drafts opinions and letters on behalf of the Chief Ombudsman (CO), as well as briefings and memos for the CO and senior leaders- Researches and analyses vast quantities of information and data from a range of sources (such as agency questionnaires, surveys, desk research and meetings) to inform the content of reports- Builds relationships with agency contacts and keeps agencies informed of investigation progress- Liaises with external agencies, such as Archives New Zealand, on proposed recommendations- Connects internally across the office (for example, with subject matter experts such as the Legal team or Disability Rights team)- Conducts interview-style meetings with agency staff, elected members and the public- Monitors agency progress post-investigation on the implementation of recommendations and suggested action points- Designs surveys on SurveyMonkey for agency staff and stakeholders- Collaborates with team to ensure reports are consistent - Documents lessons learned throughout investigations as part of continuous improvement- Scopes issues to inform future investigations using qualitative and quantitative methods (including daily media scanning, reviewing complaints data, and recording internal and external intel)- Provided oversight to an intern drafting an internal memo in response to the 'Open for business' report publication- Led a project to make the team's final opinion publication template accessible for screen readers- Contributed to the development of the successful agency Official Information Act 1982 (OIA) self-assessment tool (downloaded 830 times within a year of its release)- Completed Maori Cultural Competency, te reo beginners and Creating Accessible Documents courses- Trained on protected disclosures and administrative law- Received in-depth training on the OIA and Ombudsmen Act 1975 Show less

- Responded to requests for information under the Official Information Act 1982 (OIA) and the Privacy Act 1993 (PA)- Provided advice to other business groups on legal grounds for withholding information under the OIA and PA- Used Adobe Acrobat DC redaction software- Built relationships with nine Ministry departments, ten regional offices and four Ministers' offices to quickly and efficiently coordinate responses and sign-outs- Checked work of colleagues for quality… Show more - Responded to requests for information under the Official Information Act 1982 (OIA) and the Privacy Act 1993 (PA)- Provided advice to other business groups on legal grounds for withholding information under the OIA and PA- Used Adobe Acrobat DC redaction software- Built relationships with nine Ministry departments, ten regional offices and four Ministers' offices to quickly and efficiently coordinate responses and sign-outs- Checked work of colleagues for quality assurance- Handled sensitive and high risk information- Compiled the Education Weekly Update for the Minister of Education- Answered Written Parliamentary Questions- Maintained records of work within JIRA- Revised and updated team induction material- Started a project to shift OIA sign-out to electronic rather than physical signatures Show less

- Responded to requests for information under the Official Information Act 1982 (OIA) and Privacy Act 1993 (PA)- Analyzed requests to determine what information was in scope- Searched up to 12 databases for information to compile- Developed knowledge of withholding and refusal grounds- Justified decisions of what to include and withhold through experience and sound judgment- Used Trapeze redaction software- Drafted personalized letters for each response to convey… Show more - Responded to requests for information under the Official Information Act 1982 (OIA) and Privacy Act 1993 (PA)- Analyzed requests to determine what information was in scope- Searched up to 12 databases for information to compile- Developed knowledge of withholding and refusal grounds- Justified decisions of what to include and withhold through experience and sound judgment- Used Trapeze redaction software- Drafted personalized letters for each response to convey information clearly and concisely- Maintained records of work within CMS database- Submitted information responses within the 20 working day OIA and PA maximum statutory timeframe of receiving requests- Peer reviewed work of colleagues to ensure accuracy and consistency of responses- Collaborated with Team Leaders and colleagues regarding trends and changes to processes- Communicated with other departments on finding missing and/or specialized documents and reports- Worked toward the organizational goal of "Completing Canterbury" - Met team goals of up to 150+ responses sent per week- Prioritized multiple requests while maintaining attention to detail- Trained new team members on systems and processes- Coordinated high risk responses with the Legal Team and Ministerial Team Show less

-Ran tables at numerous study abroad, graduate and professional fairs throughout the US (domestic travel)-Operated ISA Degrees Abroad social media pages (Facebook and Twitter)-Wrote bi-weekly newsletters sent to over 10,000 students-Revitalized ISA Degrees Abroad blog via Wordpress-Helped students accept, decline or refer their university offers-Gave pre-departure assistance on financial aid, visas, housing and orientation-Submitted applications to universities abroad… Show more -Ran tables at numerous study abroad, graduate and professional fairs throughout the US (domestic travel)-Operated ISA Degrees Abroad social media pages (Facebook and Twitter)-Wrote bi-weekly newsletters sent to over 10,000 students-Revitalized ISA Degrees Abroad blog via Wordpress-Helped students accept, decline or refer their university offers-Gave pre-departure assistance on financial aid, visas, housing and orientation-Submitted applications to universities abroad via online agent portals or email-Capable of helping a student through the entire application process, from inquiry stage to acceptance-Completed a market research project with two years worth of data to track industry trends-Worked closely with team members to improve DegreesOverseas.com website-Interacted with both students and universities on a daily basis to build strong communication-Reported on market research and student survey results -Holiday party committee member (event planning for the office utilizing a budget)-Presented at the 2015 NAFSA Region II Conference on "Why Pursue Graduate School Abroad?"Degree Program Manager - Incoming International Students-Facilitated Global Mobility initiatives for international degree seeking students-Attended continuous training on foreign university program detailsDegree Program Specialist-Advised students on pursuing full degrees abroad (undergraduate and postgraduate)-Processed required application materials for degree seeking students-Assisted students with applying for professional programs (Medicine, Dentistry, etc.)-Ran all degree lead management and contact campaigns (targeted email marketing)International Program Specialist-Guided students on over 150 study abroad and internship program choices-Facilitated mailroom schedule for daily shipping of packages (UPS & USPS)-Provided students with answers to questions within 24 hours of every inquiry-Interacted and trained with Alumni Ambassadors Show less

Managed Microsoft Access database of summer camp reservationsAnswered multiple phone lines and directed families to Vail summer activitiesEnhanced interpersonal communication skills through daily problem resolutionFilled in as a Camp Counselor when needed

Daily payroll for 300+ Ski Instructors on RPOS systemFacilitated instructor checkout at the end of the workdayCommunications hub of Children's Ski School handling issues with hurt, lost, sad, or sick children

Created weekly invoices for vendors, boutiques and retailDeveloped relationships with manufacturers in China for Cocotay Social LineOrganized trunk shows in cities throughout the U.S.A.Communicated with three showrooms on orders and sales

Acquired reservations and payments at the front deskTaught children snow skiing basics in Mirco Mice ProgramFirst Aid and CPR certified in case of an emergency

Handled hundreds of dollars in cash dailyUsed TicketReturn database to issue and exchange tickets and vouchersAssisted Toledo Walleye Hockey Team coordinating incoming players for try-outs

Maintained Microsoft Excel spreadsheets for division expensesArranged 2-day employee training sessions with guest list and cateringCoordinated daily meetings for department directors and managers

Completed preliminary Asbestosis cases organization and filingComposed and sent authorized letters and estate documents Used Quickbooks database to record informationScanned and saved client bills to systemTracked down closed files from storageOrganized file storage room

Assisted in organizing events such as a Gala Dinner and the Centenary LaunchWrote alumni profiles published in the Undergraduate Booklet and Centenary BookletConducted reception table during 6+ events while welcoming guests

Handled hundreds of dollars in cash dailyResponsible for locking up at the end of the workdayDealt with multiple orders while making expresso beverages