• Built and maintained scalable team specific data dashboards in Excel • Pulled, aggregated and organized data to build reports in Excel that provided quantitative insights to drive actionables accross multiple teams - Clinical, Clinical Operations, Finance, Compliance• Successfully managed inventory processes to move from 80% to 98% inventory capture. Mitigating the loss of $100,000's in inventory. • Performed EMR auditing to drive company wide compliance regarding clinical treatments• Ad-hoc reporting for executive leadership and team leads• Established knowledge of Salesforce, Nexus, Net Health, Excel

• Managed customer relations through all stages of fulfillment - Purchasing, final invoices, Shipping - documents, tracking numbers, and follow up of installation support• Managed company CRM and customer databases to ensure proper documentation and customer follow up • Maintained inventory database to ensure proper inventory documentation and drive efficiences and order fulfillment

• Built and managed organized systems for tracking prior authorizations, insurance denials, and appeals for our patient base• Managed prior authorization process for our patients infusion medications including prior authorization submission, appealing denials, and handling copay assistance programs• Reviewd insurnace aging reports and followed up on unprocessed claims • Reviewed billing statements to verify patients were billed properly • Followed up on passed due accounts and collected payments• Verified Insurance eligibility and patient benefits

• Managed and maintained patient data in EHR system - Patient demographics, prescriptions refill requests, medication updates, summarized patient calls/notes for doctor or nurse• Worked directly for four nurses and twelve doctors promptly completing tasks assigned to me daily while prioritizing workload in a fast paced environment• Assisted in the intricate scheduling of patients infusion appointments while making sure their insurance coverage was in place• Answered incoming calls and assisted patients with questions regarding insurance verification,benefits, and scheduling (40-60 calls per day)

• Worked directly for four doctors and promptly completed tasks assigned to me daily while prioritizing workload in a fast paced environment• Answered 75-100 incoming calls per day assisting patients with prescription requests, messages for their care team, and scheduling• Fulfilled medical records requests for patient appointments while staying in compliance with HIPPA• Entered patient demographic information, prescription information, and summary of patient calls accurately into EHR system• Facilitated communication between doctors (Doctor to doctor liaison)