Natalie Gray Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

- Responsible for designing and implementing customer journey strategy - Introduced best practise to the Customer Success Department to ensure a focus on value in all customer interactions - Ensuring greater collaboration and alignment with all departments to ensure seamless customer experience - Building scalable processes for Customer Success Team.

London, England, United Kingdom

Responsible for management & oversight of the Customer Success, Experience & Support Functions at Cognism, with the aim to provide best in class customer service & support and drive growth & retention across our customer base. - Responsible for oversight of the Customer Success, Customer Experience & Technical Support Functions - Developed a best in class.

London, England, United Kingdom

Responsible for the management of a team of 8 Customer Success Managers at Cognism, driving growth in our Enterprise & SMB accounts. - Collaborated with Head of CS & internal stakeholders to ensure performance against our KPI’s: MRR, NRR, CLV, NPS- Helped create scalable processes and practices for the CS team - Helped implement new tools & drive adoption.

London, United Kingdom

Was moved back home to the UK by Kegstar from Australia to establish and run the EMEA Customer Success Function for Kegstar. My role was to ensure that Kegstar never left a keg behind, to make sure the kegs worked harder and keep the operations humming, as well as keeping Kegstar connected to the customer.- Lead customer on-boarding and on-going training.

Sydney, Australia

Part of Kegstar’s Customer Success Team. My role was to ensure that Kegstar never leaves a keg behind, to make our kegs work harder and keep the operations humming, as well as keeping us connected to our customer. On a daily basis I was responsible for:- Lead customer on-boarding and on-going training, main customer point of contact and their voice.

Sydney, Australia

Managed the Front desk, inclusive of the reservations Team at Sydney Tower Dining. I was responsible for leading the team in daily activities including - Manning the inbound phones, making reservations and taking out administrative tasks, receiving guests and visitors.- Representing the company in a professional manner at all times as we are the first.

Sydney, Australia

Assistant Manager of Coast London's Flagship store in Sydney's Westfield Shopping Centre.I was responsible for the day to day running of shop, Administrative duties such as: rosters, budgets and reports, and Staff training.On top of this I was responsible for achieving personal sales budget on a weekly/monthly basis and built strong client base in order to.

Bicester, Oxfordshire, UK

Telesales Advisor for a leading UK Personal Loan company (B2C).- Consistently exceeded call targets (100+ per day) and monthly sales targets.- Only member of staff to achieve 100% Quality control target on calls during time in role.- Asked to Train new callers due to consistently exceeding targets.- Learnt the complexities of the UK Data protection act.

Bachelor Of Laws (Llb), Law

Activities and Societies: Law Society: Policy Officer, 2010/2011 Law Society: Mute Team, 2010/2011 Rugby Team: Wing

A-Levels, English Language And Literature, Theatre Studies, Communication Studies