Natalie Hamlett Email & Phone Number

Atlanta, Ga, Us

• Reported to the Senior Director of Human Resources and led global talent development for 17 US and 5 international offices, supporting 1,300 FTEs and 500 contractors.• Managed a $1.3M L&D budget, ensuring resource efficiency, expense tracking, and financial milestones.• Directed a dispersed L&D team, including 4 Managers, enhancing the learning ecosystem for executives, leadership, consultants, and sales professionals, fostering a culture of continuous learning and professional development.• Developed and executed comprehensive L&D strategies, supporting talent and leadership development initiatives across global practices.• Collaborated with the AVP of DEI to design an enterprise-wide DEI strategy, increasing diversity in senior leadership.• Designed and implemented employee onboarding, competency modeling, performance management, and leadership development programs.• Led execution of 50+ in-person and virtual training sessions, utilizing Cornerstone on Demand, Zoom, and Microsoft Teams.• Managed vendor partnerships to expand learning resources, including Corporate Visions, Inc., LinkedIn Learning, Skillsoft, Miller Heimann Group, Advantexe, InsideOut Development, Crucial Learning, Pinnacle Performance Company, Human Factors, and Herrmann International.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Increased minority participation in the Women in Leadership Program by 20% year-over-year. (2024)• Led the successful deployment of an Agile Coaching program, achieving a 13x increase in Agile coaches within 12 months. (2023)

Atlanta, Ga, Us

• Directed comprehensive L&D programs that fostered collaboration among talent professionals by designing solutions, sharing best practices, and providing essential tools and resources across the organization.• Led a team of 3 L&D Program Managers to deliver enterprise-wide programs addressing corporate and local business L&D needs and ensuring alignment with overarching corporate learning strategies, rules, and regulations.• Collaborated with internal stakeholders to design, develop, and operationalize programs for early career consultants, driving firm performance, meeting evolving client needs, and building a pipeline of future leadership talent.• Developed and delivered 30+ innovative in-person and online learning programs, partnering closely with Sales Executives, Executive Practice Leaders, and Sales Operations and Enablement teams to ensure relevance and impact.• Developed and implemented global L&D processes, including comprehensive communications, metrics, and reporting systems, integrating processes with broader HR functions and enhancing organizational effectiveness.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Streamlined live training sessions, saving $470K+ in travel and recouping $400K+ in billable time annually while maintaining satisfaction levels above 4 out of 5• Designed a high-potential apprenticeship program resulting in a 95% retention rate of program participants and 80% promotions within 6 months

Atlanta, Ga, Us

• Led L&D program development for sales and client teams across 18 US and London offices, driving global transformation and embedding learning into the company culture during rapid organizational growth.• Spearheaded the transition from Success Factors to Cornerstone LMS, increasing learning participation by 32% and driving a fivefold increase in completed learning hours.• Developed a sales competency model that established a robust methodology for expanding business within existing portfolios.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭• Developed and implemented a proprietary "Rainmakers" sales acceleration program, driving a $2.2M+ increase in new sales revenue.

Atlanta, Ga, Us

• Managed the learning and development strategy for sales and product training across 30 banks in the US with 1K+ employees during a period of rapid company growth driven by internal expansion.• Supervised a team of Sales Trainers, Training Administrators, Instructional Designers, and Contract Training Facilitators, delivering training for inside and outside sales and enterprise account management teams while maintaining the $1.5M L&D budget.• Guided team in the coordination and facilitation of new hire training for all sales employees, including monitoring learners’ progress through a 4-week self-paced program, workshops, and end-of-program simulations and evaluations.• Developed and executed an enhanced training plan, increasing training hours and courses and offering 30+ classes on merchant services, product releases, selling skills, account management, and complex sales while maintaining training headcount. • Spearheaded the development of online learning initiatives, utilizing proprietary eLearning modules developed in Captivate, facilitating system simulations and video production all delivered through Cornerstone on Demand .• Led the development and deployment of sales processes and methodology, as well as corresponding training customized to the industry and business model, successfully repositioning a multi-channel sales force as multi-product sellers instead of single-product sellers.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Conducted train-the-trainer workshops to a team of facilitators which rolled out a proprietary sales methodology to approximately 400 sales representatives in 12 months, realizing 35% ROI• Facilitated leadership development programs, which increased direct report satisfaction by 20% and productivity by 23%

Atlanta, Ga, Us

• Provided leadership to the L&D team, effectively building a solid foundation for learning and development initiatives and delivering all training programs, resources, and support to the sales organization.• Collaborated with commercial leads to align the L&D strategy with organizational goals, directing the design and adoption of value-selling methodology in North America, which led to improved sales performance and revenue growth.• Partnered with sales managers, sales directors, and product teams to analyze training needs to increase productivity, accountability, and revenue in inside and outside sales.• Managed multiple concurrent learning and development projects for the merchant payment processing sales team and call center operations, ensuring effective project implementation through stakeholder collaboration.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Facilitated product training for business development teams in the US and UK, leading to a 15%+ YoY growth in product revenue• Championed the first new hire eLearning curriculum (40+ courses) for field and inside sales, increasing average sales productivity by 24.5% within the first 3 months• Utilized a team of instructional designers to redesign the sales onboarding program from a 1-week class to a 6-week blended program, reaching 100% of new sales representatives within the first 60 days of hire, increasing average new hire productivity by 22%, and decreasing ramp-up time by 47.5%.

Atlanta, Ga, Us

• Facilitated classroom training for new hires and existing sales representatives and managers through onsite, virtual, and webinar-based formats, including curriculum design and development for the merchant services division.• Analyzed the company's training needs, conducted needs assessments and applied effective instructional design principles to organize and deliver learning activities, planned lessons and classes accordingly, and implemented each training program.• Facilitated sales enablement initiatives, including working with cross-functional teams to facilitate product go-to-market training across the sales organization• Consulted with project managers, SMEs, and stakeholders to understand products and services and translated that information into training content via presentations, quick reference guides, short videos, or eLearning.• Collaborated with executive leaders and management to proactively identify topics requiring additional instruction or areas for improvement and tailor training content and role-play scenarios to their specific departmental needs, ensuring applicability to their roles.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Participated in a cross-functional team to design and deliver Elavon’s first global employee onboarding program, reaching 100% of new employees within 30 days of hire• Facilitated new hire training workshops for 200+ outside sales representatives annually

Arlington, Va, Us

• Redesigned new customer product training and conducted train-the-trainer workshops for all account managers, resulting in a 30% improvement in product adoption time.• Designed eLearning modules for new product releases, resulting in, on average, a 60% decrease in help desk calls after product upgrades.

Arlington, Va, Us

• Designed and facilitated thought leadership webcasts, resulting in a 23% increase in consulting services sales.• Designed and implemented onsite client forums intended to improve customer retention rates. Sessions included product best practices, expert client panels and industry thought leadership. Contributed to a 90% retention rate of clients who attended the forums.

Arlington, Va, Us

• Designed and implemented a new hire sales training curriculum for business development and account management professionals; reduced the sales onboarding process from six months to three months. • Worked closely with the VP of HR to create a blended new hire orientation program that reduced ramp-up time by 50%.

Masters, Learning And Performance Technology

Bachelor'S In Business Administration, Business Admininistration

Associate Of Arts - Aa, General Studies