Custom EmbroideryBaby, Kids, Home & Giftswww.nataliekeithembroidery.com

-Cover the sales of online collaboration needs for existing customers within the Southeast & California-Upsell existing accounts with $200-$5,000 Monthly Recurring Revenue-Drive sales and adoption by deploying services company-wide-Contact and meet with past customers to recover their business

Consistently maintained a 90% or higher renewal rate for a $1-2 million opportunity base each quarterRan adoption campaigns to drive utilization and increase revenue within the commercial market,Participated in the competitor resource team to combat churn

-Customer Service representative for one of the leading online collaboration services in the industry-Manage invoices, site administration and customer relations for 200+ small business accounts -Maintain 90% renewal rate within $700,000-900,000 opportunity base -Demonstrate services and train customers on product knowledge-Build rapport with clients and drive adoption of the product across the entire user base

-Communicated with vendors to obtain new merchandise and complete purchase orders-Interacted with customers and assisted them with finding garments that fit their criteria-Obtained monthly sales quota to meet designer’s goals-Shadowed alteration sessions to further my knowledge in sewing

-Recruited and encouraged new women to join the club-Acted as a liaison between community and club-Negotiated prices and sold memberships to new members