Cappfinity is an award-winning HR technology business and a world leader in strengths-based, psychometric assessment and development products and solutions. Founded in 2005 by Dr Alex Linley, a leading expert in positive psychology and Nicky Garcea, an occupational psychologist, Cappfinity brings together strengths expertise, data, innovation, and human experience to assess and develop capability, fit, and potential. As Strategic Account Director my role is responsible for driving strategic growth within key APAC Enterprise accounts, such as EY and Deloitte. DeliverablesProgram Management of an AAGE gold sponsorship event, including organisation of speakers, stall design, merchandise and pre and post event networking and outreach. Design and delivery of strategic marketing campaign to engage Heads of HR/Talent Acquisition and Talent Managers around using a strengths approach in their talent strategy in response to the new psychosocial legislation that has been introduced and inviting them to an event.OutcomesCappfinity offered an opportunity to speak at a Client event on market trends in assessment, DE&I & AIGained significant traction across the entire suite of Cappfinity solutions, successfully launching our Leadership and Development proposition Turned a churn customer around, and played a key role in securing a global 3-year contractSuccessfully headhunted and onboarded a “top talent” Business Development Manager from competitor

Domain is a leading Australian property technology marketplace with a portfolio of brands. As Enablement Program Manager on the Sales Excellence transformation program, I was responsible for designing the strategy and leading a team to uplift the capability of the commercial team.DeliverablesEnd to end Enablement Strategy from discovery through to embeddingA customised Sales Methodology and Sales Process aligned to Domain's strategic business visionTime in Motion study to deliver insights into Sales inefficiencies and process challengesStrategic Survey, to understand the current challenges, sentiments, and insights of the customerLeadership focus groups and design workshopsCreative branding for the transformation program (Polaris) including a range of digital assetsDesign of Comms strategy, development of comms & content, for commercial teams and key stakeholder groups including scripts for the Executive group and the program sponsor (Domain CEO - Jason Pelligrino)Sales Excellence Program, to shift the mindset and lift the capability of the Sales teams and a Leadership program focused on purpose and performance coaching Design & delivery of 16 events across four states, hosting 389 participants within a 10-week periodA comprehensive suite of Leader-led embedding toolsOutcomesSecured significant financial investment to support the success of the programThe Engagement Survey, specifically in relation to Sales Enablement (Tools & Resources needed to do their job effectively) was the top and highest moving indicator, moving seven points and contributing to a significant increase in commercial employee engagementNPS scores for Commercial Leadership Excellence of up to 91 NPS, an average of 83 NPS scores for Commercial Sales Excellence of up to 94 NPS, an average of 58 Participation in the program of 99%222 Respondents, with 148 promoters, who rated the program a 9 or 10/10

SEEK is a market leader in online employment marketplaces and offers talent technology products and solutions. As Sales Strategy and Enablement Manager, in the Commercial Excellence team, my role was responsible for enabling our commercial team through SEEK's largest commercial transformation. This complex change involved being part of a large multi-disciplinary program team with a staggered, segmented roll-out across ANZ of over 2 years.DeliverablesDevelopment of playbooks and supporting resources to support sales with storytelling, product positioning, change management, and objection handlingDeveloped insight-led segment-specific stories to bring sales and customers along the journeyComprehensive Enablement program to change the mindset of the sales teams and drive capability uplift to empower them through the changeWorked with marketing to develop segment-specific client collateralFortnightly customer and sales sentiment insights pack for the ANZ Leadership team Other deliverablesPartnered with Product Managers and GTM teams to launch new customer Analytics productRelaunched CVP of performance ad product (designed and delivered training and supporting materials)Identified an opportunity and drove the solution to house all data sources centrally, helping sales to navigate tasks and customer questions easily and efficientlyIdentified an opportunity to house product information centrally to ensure product positioning is consistent and up to date between cross-functional groups.Developed insight-led content, with tips and advice for Clients on how to recruit in a low apps marketplace (post-COVID) and maximise their ROIOutcomesRecognised by the external Management Consultancy team who were responsible for the compliance of the program, as the most comprehensive enablement program they had seen, required to support the complexity of the change

Led an interstate team of six Customer Success Managers between Sydney & QLD, Leading, coaching, and championing the team to deliver on the following;DeliverablesCreated a creativity hub, a place to portfolio and share creative ideas, workshops, content, and games across the wider CSM teamEnhanced the Voice of Customer Survey form to gain insights across a greater variety of productsRolled out an Eventbrite scheduling tool Nationally to ensure booking efficiency for large client training sessionsDeveloped a UX recruitment process to collect expressions of interest from CustomersOutcomesCSM team won Six Sales Awards Increased customer insights by 100%Increased Customer UX sessions

I was off on parental leave and had 2 children, Edie and Rhys. I came back to SEEK for 3 months in between and was working in a SAM role looking after the Gov patch

Responsible for SEEK's top 20 Enterprise clients in Sydney and Brisbane. Partnering with Australia's top Heads of Talent Acquisition and providing them with advice and performance and market data, talent, and DE&I insights to help inform their talent strategies.Designed quarterly review process and strategic relationship plans for Enterprise customersBuilt innovative & customized National product training solutions for CBA and Westpac which led to winning a SEEK Customer Service AwardTrialled new products in the Enterprise portfolio to capture insights/engagement for further development before rolling out across all other client portfolios

Responsible for the strategic relationship development, growth, and associated revenue growth for a large portfolio of Corporate customers and across a range of industries. Partnering with Talent Acquisition Leaders on their talent, employer brand, and DE&I strategies.Won Best to Budget 139%Won the Enterprise Key Account Manager role, four months into this role

Responsible for talent acquisition across all Corporate functionsManaged 3 simultaneous restructuresIntroduced "SEEK Auditions" for volume rolesPiloted Video Screening leading to an increase in the interview:placement ratioLed a SEEK Hack idea for a Video Screen AppProject managed the development and delivery of a behavioural interviewing program, including HM training and interview guides aligned to SEEK attributesWorked closely alongside product teams on product enhancements

Partnered with Executive HM stakeholders and managed end-to-end National talent acquisition processes for key GM appointments within high-growth business units, HR, Wholesale, Customer, Sales, and Finance.Interviewed, developed and managed Talent pipeline of Director ready candidatesOrganised Korn Ferry Assessments and Debriefs Worked with HR to identify and respond to the development needs of the managers through effective interview technique coachingAdvised Hiring Managers on new sourcing strategies, employment policy, procedure, and remuneration frameworksCoached and guided managers in the development of roles, specifically providing advice on the organizational framework for job sizing, KPI setting, and bonus/incentive schemesEngaged and briefed PSA agency and search firms to source hard-to-fill rolesCollaborated on an Induction Module for New StartersDeveloped a recruiter dashboard to keep track of performance against KPIsAccredited BEI Coach and Train the Trainer courseParticipated in;PWC HR process excellence reviewSensis Integration CommitteeHR EVP development meetingsWhy work for the Telstra Careers EVP project meetingsBand 1 Recruiter accreditation programme