Natalie Fowler Email & Phone Number

Louisville, Kentucky Area

Jeffersonville, In

Inside Sales: Internal point of contact to provide excellent service to 156 customer accounts, supporting 4 outside salespeople across 13 states. Respond to requests for quote, negotiate and secure jobs, enter orders, schedule shipments, and coordinate with production and logistics. Field and resolve complaints, while fostering strong relationships with distributors and contractors. Knowledge of technical specifications, code compliance, and industry norms. Dynamic sales growth in all assigned regions since 2016. Corporate recognition for “meeting goals and exceeding expectations.” Marketing: Source market feedback nationwide and work closely with upper management to set and create pricing and quoting parameters in a rapidly changing steel market. Submit daily, weekly, and monthly reports to internal management and customers’ purchasing managers. Assist in the development of company practices and procedures. Accounts Receivable: Assist with accounts receivable/collection activities. Issue credits as required. Research complex issues to calculate appropriate credits.

Louisville, Ky

Customer Service/Inside Sales: Single point of contact to provide each customer with the best service possible. Answer incoming calls for three facilities; provide product information, pricing, and lead time; input sales orders; prepare and distribute customer invoices. Maintain customer database, including product specifications, pricing, credit, and delivery information. Initiate CPI process upon customer complaints and follow through to the satisfaction of the customer and the company. National Account Representative for Top 3 clients. Transportation: Manage transportation personnel of 8-10 drivers and 1 mechanic. Maintain driver log files and calculate weekly payroll hours for CDL drivers. Maintain federal- and state-mandated transportation files and licenses. Maintain title, registration, and license information for all company-owned trucks and trailers. Arrange transportation for inbound freight shipments with outside carriers and negotiate best pricing.Logistics: Prepare daily production schedules and conduct twice-daily production meetings with key personnel. Schedule and dispatch pickup of raw materials. Coordinate production and delivery of orders for satellite facilities. Purchasing: Procurement and inventory management of retail goods purchased from inside and outside vendors. Analyze demand patterns to determine minimum and maximum inventory stock quantities. Manage supplier relationships to ensure high quality products and services are provided. Resolve supplier conflicts. Issue, review and execute purchase orders. Maintain updated product, vendor, and cost records for procurement and warehousing. Corporate Trainer: Conduct training classes for Midwest Region CSRs and facility managers in Microsoft Dynamics. Point of contact for regional CSRs and facility managers for software questions/how-to. Office Manager: Recruit, train, and manage office staff of 2-4 employees, including Human Resources, Accounts Payable, and Administrative personnel.

Louisville, Ky

General Accounting and Customer Service: Place customer product orders, verify correct items are received, track product serial numbers, verify accuracy of received invoices, and insure proper billing. Oversee inventory levels. Maintain customer database. Receive payments and prepare weekly deposits. Create processes and forms for tracking commissions, expense reimbursements, requisitions, and employee time off.

El Paso, Tx

Secretarial and office management: Case Management. Calendaring/docketing. Draft legal documents, pleadings, and correspondence. Process payroll for two employees. Prepare and file 940, 941, and SUTA reports each quarter. Prepare, file, and distribute W-2 forms.