Natalie Klapper Email & Phone Number

San Francisco, Ca, Us

I took 10 months of intentional time off - I spent time in 7 US states and 5 countries, saw friends, took classes, and overall tried to make the most of my time.

Led Product and Design teams. Managed strategic planning, created alignment around product roadmap, and managed the delivery of complex software products to external customers and internal teams. Highlights:- Developed new purchase workflows and UX improvements that fueled 10X+ revenue growth.- Led new strategy for toolpath automation, enabling an increase in usage from 0% to >90% on our factory floor.- Increased ability to automatically quote custom designed parts by +30% by improving quality & scope of manufacturability analysis.- Introduced new engineering processes that resulted in predictability and more on-time deliveries.About Plethora:Plethora is building the factory of the future. We believe everyone should have access to the powers of creation - the ability to think of an invention, instantly receive educational feedback on its manufacturability and cost, and then get it in their hands as quickly as possible.Plethora's web platform and CAD Add-in provide instant manufacturability analysis and pricing to streamline the process of purchasing custom parts. We also run a factory & automated manufacturing system that turns customer designs into custom parts using advanced software that we’ve developed in-house - often turning around parts in as soon as 3 days. Our customers are anyone who needs something machined - mechanical engineers, product designers, project managers, startups, Fortune 500 companies, individual makers, etc.

Managed product development & product marketing for the customer experience. Built the framework for a PM team.

First PM hire for the company. Managed the conception, development, and rollout of several large projects, including a full product rebranding and the launch of a web platform.Highlights:- Led Website & CAD Add-in redesign, implementation of new branding & funnel optimizations.- Led development of the Web Upload platform, bringing our manufacturability analysis, pricing, and instant-ordering abilities to the web (previously just in CAD Add-in).- Led development of UX & internal systems to support manual quoting.- Helped put in place processes for agile development, roadmap planning, and cross-company communication about the product vision & day to day product/engineering development activities.- Helped manage the expansion of our offering, including the introduction of a new manufacturing process (Turning) + the transition from offering 1 to 20+ different materials.

San Mateo, California, Us

Edmodo is a leading education network & classroom tool with 100,000,000+ registered users worldwide. It was sold to NetDragon in 2018.As a PM at Edmodo, I led strategy & development across the product and owned the roadmaps for most of the product at different points in time - leading both enterprise solutions and classroom tools, as well as implementing international and strategic partnership-driven projects. Every day I worked with in-office & international engineering teams in agile development, and worked cross-functionally to design & implement products that help millions of teachers & students.Highlights:- Reimagined our premium offerings and created a global strategy. Led the development of new products for Schools, Districts, States, and Educational Organizations. Launched Edmodo for Organizations with Sinadep, the largest teachers union in Mexico.- Partnering with Cambridge University Press brought our formative assessment tool, Snapshot, to the UK market. - Responsible for localization of entire product suite, used by millions of users worldwide.- Integrated Office Online, allowing any teacher or student in the world to create & store files for free.

San Mateo, California, Us

Led Edmodo's bid to develop the "Student Learning Space" for the country of Singapore, a Tender/RFP from the Ministry of Education. Briefly lived in Singapore in order to work with our partner, NCS, to develop a comprehensive proposal. This work included strategic positioning, scoping the product, writing hundreds of user stories, determining all resourcing needs & pricing models for a 7 year development & operational period, and being the point of contact between our partner and the Edmodo office. This continued through many phases, including a presentation in Singapore to the Ministry of Education, as Edmodo was shortlisted for further rounds of consideration.

San Mateo, California, Us

- Improved internal communication by leading a weekly scrum of all team leads, and sending out a weekly report to the company.- Member of teams building all new features to Web & Mobile. Conducted user research, designed features, wrote content. Helped QA pre-release, gathered feedback & data post-release.- Product Manager & project owner for the implementation of feature requests and UX improvements.- Created a program to ensure the user voice is represented in development, user-facing teams are prepared for daily releases, and that there is a feedback loop between users & product post-release.- Led a program helping Edmodo staff interact with users on a daily basis.- Led overhaul of tagging system and methods for collecting data and insight from support tickets. Produced report detailing key content and trends.- Responsible for feedback tickets, troubleshooting and escalating production bugs, and developing processes to increase support efficiency and customer satisfaction.I created this role at Edmodo to bridge Product and Support. Every step of the way I took initiative to understand the product & users, bring this knowledge to strategic discussions, and make sure the company's internal processes facilitated communication.

San Mateo, California, Us

This role taught me a lot about how users interact with a product, and what kind of questions & feedback are likely to arise from a given user experience.- Owned the "feature request list" added to and utilized by the company. Helped lead the push for new features and acted as a liaison between users, product, and engineers to define and communicate priorities.- Led live webinars for new users and created copy for Help Center articles and FAQ guides.- Using a ticket system (Zendesk) and live message feed, interacted with thousands of users to help them navigate the site and mobile apps. Answered questions, troubleshot & reported bugs, and gathered feedback.

- Implemented product changes, evaluated the user experience, and brainstormed new features.- Responsible for all written content on the site. - Wrote newsletters to current customers as well as all email campaigns to acquire new customers. Achieved a 12% click-rate when the industry average was 2.5%.- Researched competitors as well as potential partners.

Remote, Us

- Worked closely with the executive team, gained insight into all facets of the business & a start-up environment.- Active participant in discussions about the company’s strategic direction, positioning, marketing programs, and tagline.- Helped produce demo video, wrote blog articles, and improved SEO ranking.- Assisted with online campaigns and helped design a fan-gated Facebook page.

- Worked directly with Founder.- Responsible for collecting and uploading all new content.- Doubled Twitter followers by re-evaluating the target audience and changing strategy.- Edited press releases that generated traffic and gained pick-up from other sites.- Helped plan launch event.

Ba, Political Science, Studio Art

Education record