Natalie K. Email & Phone Number

Sydney, Nsw, Au

New York, New York, Us

New York, New York, Us

Initiated and oversaw customer and product marketing programs within the Customer Success organization. Analyzed product usage data and adoption trends, identifying risks and opportunities across segments and built, executed and tracked targeted multi-channel marketing campaigns and process improvements that drove product adoption, expansion and customer retention at scale. Owned enablement of new processes and initiatives for the Customer Success team.

New York, New York, Us

In May 2019, Periscope Data signed a definitive agreement to merge with Sisense.Sisense's mission is to transform complex data into insights everywhere, enabling access to business intelligence across the entire organization.Managed 60+ corporate customer accounts, owning the customer’s charter for success, specifically their overall adoption, expansion and renewal. Partnered with internal stakeholders to align account activities with the customer’s business case and strategy. Consistently exceeded net retention targets by identifying and driving upsell and cross-sell opportunities and implementing churn mitigation strategies. Ran marketing campaigns for the Customer Success team, targeting customer adoption, retention and growth.

San Francisco, Ca, Us

Insightly is the leading cloud-based CRM for SMBs. It helps more than 1.5 million users worldwide build stronger customer relationships, accelerate sales and manage projects. Managed mid-market accounts - built relationships that drove customer retention, expansion and overall success. Onboarded customers and delivered education sessions on product features, promoting increased awareness, product knowledge and user adoption.

Surry Hills, New South Wales, Au

SafetyCulture is the leading SaaS provider of quality assurance and safety management applications. Its mobile app, iAuditor, is used in 120+ countries to power 30+ million inspections.Built and managed long-term strategic relationships with enterprise customers throughout the entire customer lifecycle, ensuring they optimized their use of SafetyCulture products by:- Onboarding and educating customers on product features- Driving product adoption and continued expansion within organizations through presentations and business cases, and by uncovering upsell opportunities - Managing the churn reduction process- Owning and executing the channel partner strategy including onboarding and managing partners

Chippendale, Nsw, Au

The Cardoner Project is a not-for-profit that provides volunteer opportunities for young adults in disadvantaged communities overseas and within Australia. I led a team through the planning, development and implementation of marketing strategies including brand and messaging development, marketing calendars, website redevelopment, collateral creation and management of external PR and design agencies.

Sydney, Nsw, Au

Managed a lending portfolio ($535 million) for SME, corporate and institutional customers, collaborating with Sales to provide financial solutions that met customers’ business needs and drove their global growth. Trained and supervised junior officer in portfolio management

Sydney, Nsw, Au

EFIC is Australia’s export credit agency. It delivers specialist financing solutions to Australian companies, enabling their global success. I managed relationships with Australian federal and state governments and top industry bodies, monitored the media and government, and assessed and reported on policies and commercial issues for leadership.

Bachelor Of Commerce (Bcom) & Bachelor Of Arts (Ba), Economics, Finance, Government & International Relations

Study Abroad Program, Film, Tv & Digital Media, Communication Studies

International Exchange Program, Marketing, Strategic Management, Finance