Natalie Ling Email & Phone Number

Singapore

Singapore

• Acted as channel partner program subject matter expert (SME) to monitor, screen, and improve onboarding process for distributors, resellers, and wholesalers. Supervised a compliance operation team in third party due.
• Analyzed data and reports to identify areas for improvement and provide solutions to streamline onboarding process and conduct post sales end-user verification to ensure special pricing deals were not misused.
• Trained and supported business team in implementation of new system and process. In addition, conducted compliance program refreshment training to business as well.
• Recorded and updated changes in the process for audit purposes.
• Collaborated and worked with end-to-end stakeholders from legal, finance and sales teams, to customers and partners to improve sales and customer satisfaction. Hosted monthly governance board meeting, presented to.
• Standardized and aligned sales operation process in Asia Pacific and Japan as well as aligned with the others two regions.

Singapore

• Liaised with vendors on quotation enquiries, purchase requisitions (PR), sales invoice requisitions (SIR) and project billings using SAP.
• Prepared service level and maintenance agreements for customers and maintained proper filing for record-keeping.
• Compiled and prepared weekly stock report for project manager and engineers to review.

Singapore

• Processed weekly orders from distributors in Singapore and Malaysia and entered them into in-house system.
• Monitored weekly Taiwan Hub supply chain and factory allocation report, raised Performa invoice on time via system to reserve allocated quantity.
• Coordinated with forwarders to ensure overseas shipment and delivery to customer site within committed timeframe without delay.
• Performed distributor rebate program validation, calculation, and payment; ensured credit note is released to them within timeframe.
• Monitored payments and credit collection term of each distributor to ensure timely payment and updated into system.

Singapore

• Handled post sales services with distributors, wholesalers, and corporate resellers on issues with damaged and missing goods during shipments.
• Investigated and clarified incidents with respective parties prior processing claims.
• Coordinated with distributors on replenishment of goods upon request and distributed to customers accordingly.