Natalie Jansen Email & Phone Number

Leawood, Kansas, United States

• Provide a welcoming greeting to guests within a timely manner. Take beverage and food orders by suggestive selling to increase amount spent and enhance guest experience. Ensure quality and timeliness of all food and.
• Utilize Point-of-Sale system to ensure orders are placed in an accurate and timely manner. Organize checks and distribute and process effectively.
• Ensure all guests receive exceptional customer service and create repeat business by creating and maintaining positive relationships. De-escalate and problem solve to correct any issues that may arise during the guest.
• Assist in maintaining a clean and presentable workplace by ensuring tables are sanitized, silverware is rolled, and food/beverage stations are consistently stocked with the appropriate tools needed to serve patrons.

Kansas City Metropolitan Area

Kansas City Metropolitan Area

• Manage traffic flow in the store and ensure all guests are being provided the best service possible by their sales associate.
• Diffusing unsatisfied guests and providing reasonable solutions to meet the customer’s needs. Including approving all refunds over $500 and approving discounts.
• Prepare company meeting notes and run an informative and encouraging store meeting once a week. Set weekly goals for sales associates to ensure growth as a store from the previous year.
• Maintain a positive and productive team of staff members ranging from 10-20 employees. Duties included recruitment, training, coaching, motivation, disciplinary action, and terminating employment.
• Create and manage staff timeclocks and scheduling. Approve time off requests. Ensure time clocks are accurate for all store employees.
• Utilize a Point-of-Sale system to handle purchases, exchanges, refunds, reports, price tags, and inventory.

Overland Park, Kansas, United States

• Achieve weekly sales goal set by the company by utilizing the following steps of the sales process,
• Preparation- Includes operating with working knowledge of product and policies. Ensuring timeliness and a positive attitude in order to create exceptional and profitable customer interactions.
• Greet- Welcome guests into the store with a non-business greeting to help dissolve initial barriers. Ask guests if they had shopped at any of the locations and if not provide a brief description as to how things work..
• Probing/Building Rapport- Ask open ended questions to determine guests needs. (Not what brings the guest in but WHY?)
• Product Demonstration- Use answers to above questions to assist in demonstration of products and services. Feature (example- material, dark color, power reclining), Advantage and Benefit (How would this feature benefit.
• Overcoming Objections- Attempting a “trial close” and if the guest is not satisfied enough with the options provided then help determine their needs in order to create the purchase today.

Overland Park, Kansas, United States

• Greet tables within 30 seconds of being seated
• Advise of daily specials
• Take beverage orders by suggestive selling
• Pre-bus plates to reduce clutter on tables
• Ensure beverages are always full
• Process payments

Education record

High School Diploma, General Studies