Natalie Marsh Email & Phone Number

Chicago, Illinois

• Performs web processing and quality analysis on the weekly online JAMA flagship journal, acting as a coordinator among the editorial, composition, and graphics teams to ensure any error is corrected and reprocessed.
• Manages tight deadlines for online JAMA Ad Hoc articles, which publish daily and require extreme attention to detail for quick turnarounds regarding corrections and scheduling for publication.
• Reports bugs and defects noticed during processing and quality analysis to company publishing platform Silverchair, instructing the steps in order for the error to be replicated and understood.

Chicago, Illinois

• Managed documents in Confluence, recording notes, defects, and testing status on Sprint Releases for the AMA/JAMA Network Ed Hub, providing my team and other internal individuals with easy-to-read, organized areas to.
• Created and broke down detailed test scripts for each User Story within every EC Requirement, allowing inexperienced users a simple, step-by-step process to test for themselves. These Excel spreadsheets are then.
• Collected screenshots for specific steps for the test scripts to the EC Comprehensive Test Assignment database.
• Tested previously defined Requirements and writes test scripts for each User Story as required by assignment
• Reported defects to the EC Defect log during testing, communicating errors to respective teams.
• Provided weekly status reports to manager detailing progress in terms of pass/fail analysis of current Sprint Release and provisions for comprehensive regression testing.

1616 N Wells

• Provided professional and courteous guest service for seven stages and up to 1000 people a night with directions, show information, and general customer service.
• Selected by showrunners to facilitate audience engagement/promotional activities for a limited run show at the UP Comedy Club, often for audiences up to 300.
• Provided related guest service tasks and worked efficiently under pressure all in an empathetic and positive manner, including ticketing, and merchandise sales.

Greater Chicago Area

• Coordinated research and recruiting activities; served as point of contact for user research participants, internal researchers, and client stakeholders throughout scheduling and testing processes.
• Transcribed notes, proofed presentation decks, and conducted website content audits for client and external meetings and deliverables.
• Managed office supplies, team travel and lodging, internal and external client meeting preparations, and general office administration.
• Onboarded new hires to office processes.

Chicago, IL

• Doubled customer panel membership from 1500 to 3000 by condensing and editing the feedback pop-up copy to reduce burden and shorten the customer panel survey-taking experience from twelve to three minutes.
• Increased response time for customer feedback issues by escalating issues to the appropriate department on a daily basis, as well as monitoring their progress in JIRA,while leading weekly “triage” issue-meetings with.
• Designed research surveys via SurveyMonkey to identify gaps and issue improvements such as company onboarding and meeting schedules.
• Managed internal research Excel databases consisting of customer and employee feedback from current and newly released platforms.

Chicago, IL

• Lead content migration for American Academy of Pediatrics (AAP.org) site relaunch, managing four-person team of content interns in project effort while facilitating communication with external project managers.
• Managed website content for a HealthyChildren.org, including updating medical articles and selecting corresponding stock images on a daily basis.

Chicago, IL

+Acted as face of company; greeting guests, new hires, and clients. +Managed inventory of office supplies while also ensuring office kitchen was fully stocked. +Planned office monthly office events for holidays and company meetings. Wrote and edited company newsletter.

+Assisted in news organization for Chicago Tonight by pulling archival footage from WTTW's tape library+Searched for desirable footage for specific segments and cued video for further editing+Gathered research of the week's prominent topics for Friday night's Chicago Week in Review+Transcribed scripts of video interviews through Aurora Browse program of.

Greater Chicago Area

+Oversaw day-to-day operations of radio station+Radio DePaul named by Intercollegiate Broadcasting System as “Best College Station in the Nation”+Organized quarterly DJ/manager meetings+Contributed to weekly news variety show, “The Curious Sophisticate”+Hosted weekly program, “The DePaul Authors Series”+Interviews of published DePaul faculty o Dr. Daniel.

Greater Chicago Area

+Recorded and edited daily newscasts using Adobe Audition 3.0+Oversaw and trained a news team+Conducted interviews with popular figures in the entertainment industry o Steve Coogan: Wednesday, July 30, 2008--Trump Hotel o Alan Ball: Monday, August 25, 2008--Trump Hotel o Cleve Jones: Monday, November 3, 2008--Peninsula Hotel+Hosted a weekly news variety.

Greater Chicago Area

• +Edited digital audio for periodic weather reports and breaking news clips+Wrote news story lead-ins for WGN newsroom anchors for top and bottom of the hour newscasts+Assisted with election coverage by recording live.
• +Conducted interviews for news stories+Prepared news from ABC Radio network feed