Independent support to help businesses embrace AI in the right way.Visit http://www.roadtoamherst.com to learn more about our services across Strategy and Organisational Transformation.

Our team of business consultants and digital designers solve CX challenges for some of the world's biggest and most exciting brands across digital, physical and omnichannel, and build the teams to make them real.As MD of This Place, I am responsible for all aspects of the company’s global operations (excluding west coast US & Japan).

Responsible for the business consulting and advisory work & team at This Place.

As a Manager within Accenture's Strategy practice, I worked across industries to develop profitable and sustainable growth strategies. In this role, I worked on topics such as new proposition development, retail strategy, spend optimisation and pricing strategy to deliver client-focused solutions to meet customer-driven business needs. Focus Areas:- Proposition development- CX and loyalty strategy- Retail Strategy- Market prioritisation- Commercial Excellence & Pricing Optimisation- Customer Service Strategy- Digital Customer Service- Spend Optimisation employing Zero Based Budgeting principles- Business / benefits case developmentIndustry Experience: Retail (Grocery, GM, Forecourt, Telco), Consumer Electronics, AlcoBevs, Beauty, Luxury Automotive, Finance & Insurance, Oil & Gas