Natalie K. Email & Phone Number

Dallas, Texas, Us

Dallas, Texas, Us

Own collaboration and direction of store training programs across key client groups (emphasis on Client Development, People Services, Leadership Development)Partner with Business Leaders, People Development Team & People Services Business Partners to execute and manage plans & programsIdentify opportunities to accelerate skills & capabilities, developing and executing high-impact programs for NMG in partnership with cross-functional partnersConduct continuous needs assessments across client groups to align training and development needs of the store leadership & associate populationManage project & program development, delivery, implementation & sustainment using instructional design methods, industry-leading research, change management best practices and innovationProvide key insights to business leaders and People Services on success metrics and ROI outcomesEnsure all relevant teams and stakeholders are current on all necessary aspects of project/program launches & opportunities for collaborationResearch best practices, staying on the cutting edge of L&D, Change and Service initiatives across the broader luxury and retail landscapeManage partnerships with external consultants and vendors, including oversight of all costs, investments & budgets

Paris, Fr

Manage all department initiatives and strategies involving training, quality assurance, people development, and service. Inclusive but not limited to planning, facilitation, and follow-up.Monitored and tracked quantitative and qualitative deliverables for training and quality department projects and actions. Introduced LMS platform specifically for contact center environment in US Zone; developed and piloted process for curriculum development, roll-out and adaptation.Collaborate with Retail partners to align on global company service expectations and resolve pain-points impacting the client experience. Support operations, fraud and logistics teams in process enhancement solutions as well as training objectives.Lead teams to deliver key objectives around enhancing the client experience and Omni-channel offerings to further drive results.

Paris, Fr

Creation of department strategy and training roadmaps to support business objectives around sales, service and processDevelopment of successful onboarding programs (in-person and remote) to support the needs of growing contact center environment. Created vision and structure for Quality Assurance program to align service and the client experience goals with global brand expectations. Built Merchandising Department dedicated to Client Services with a focus on product training and identifying solutions for outdated ordering processes to generate more volume and increase department conversion.Emphasis on building leadership training programs to increase engagement and coaching to support team development.

Paris, Fr

Executed all leadership & SM responsibilities inclusive of building strong, cohesive teams. Created a culture of coaching and feedback and enhanced client experience; becoming top store in market for service. Built partnerships within hotel & casino to further drive results, implementing several successful key strategies to exceed business goals.Oversaw store through complex, multi-phased renovation and expansion. Successful with change management actions to continue to motivate and inspire team to drive results.

Paris, Fr

Responsible for all service and business deliverables including training and development of direct team. Fostered relationships with host store management and department leads to drive business in a leased store environment. Oversaw store through renovation and expansion, maintaining service and productivity KPIs in temp store location.

Paris, Fr

Drive growth in product categories offered in store as well as client development initiatives to build retention and relationships. Train team on company initiatives and new product launches, leveraging coaching and feedback to support team development.

Paris, Fr

Drive category growth for Leather Goods, which accounted for +80% of store volume. Managed pre-order process for show and limited collections, partnering with Merchandising and Supply Chain teams to ensure maximum allocation. Achieved $1M in personal sales for 2006 year while also balancing management responsibilities.

Paris, Fr

Cultivated genuine client relationships and maintained successful book of business. Exceeded individual sales and performance KPIs.