Natalie Lambert Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

New York, Us

New York, Us

Chicago

San Francisco, California, Us

Chicago, Il, Us

A member of the company’s Leadership Team reporting into the Chief Operating Officer to represent all aspects of Customer Success. Oversee three unique teams supporting two business verticals (Franchise and Retail Automotive) to ensure our customers have been properly on-boarded and have a foundation to yield a competitive advantage within our Applicant Tracking System (ATS) and supporting technologies.Critical job functions:Customer Success Strategy*Define and operationalize how Customer Success identifies customers at risk through critical customer behaviors to produce churn less than 2% *Design and implement department’s overall activity metrics that aligns with defined Customer Success Signals *Ensure process adherence for multiple customer business units and three distinct journeys through direct management of the Implementation TeamCustomer Retention*Direct interaction with executive level and C-Suite decision makers with our largest customers to re-establish platforms value *Coach Customer Success Managers on strategic options for continued partnership utilizing The Challenger Sale techniques to uncover the “Voice of the Customer” *Create visibility for CSMs and Leadership Team on company’s Churn Pipeline in order to prioritize both activity against the customer when necessary to retain customer CS Career Progression *Design a comprehensive career path complete with leveling and progression requirements for three unique teams in a critical point of maturity within the company to retain and grow top talent within the organization

Indianapolis, Indiana, Us

A key member of the executive team reporting into the President that mentors and manages the Regional Directors. Oversee work within geographic territories with a primary focus on growing company revenue and gain industry market share. Ensure best practices are properly executed and our overall corporate message and vision is being communicated effectively. * Mature Market Development - Market Share Penetration* Review and strategically set goals and quotas for sales strategy in eight of Brooksource’s twenty-one markets in collaboration with Regional Director and Office Director in each market to identify KPIs * Push proper execution of The Challenger Sale techniques (Teaching, Tailoring, Taking Control) by Regional Directors and Office Managers* Understand key accounts that drive business and develop a strategy for penetration of B accounts, ensure aggressive activity within A accounts, evaluate and nominate National Account Managers and Vertical Managers when necessary. *New Market Development – Sales Implementation and Strategy*Strategically implement the Four Pillars of Sales Management (Territory Management, Account Management, Call Management, Opportunity Management) in each market in collaboration with each Regional Director and Office Manager in each market to identify key performance indicators*Push proper execution of The Challenger Sale techniques (Teaching, Tailoring, Taking Control) by Regional Directors and Office Managers*Identify key accounts that drive early wins and ensure quick pace to profitability*New market goal setting with each Regional Director to determining Spread Goals, Growth % goals, and overall company goals as it relates to revenue, spread, and activity. *Hiring/Succession Planning*Working with each regional on “who” is needed in each market, 100% involved with the approval of resources and hiring strategy to keep a constant succession pipeline*Monitor quality service levels to key customers

Indianapolis, Indiana, Us

As a Regional Director I was responsible for directing and developing markets into high performing teams. I was responsible for strategy, driving revenue growth, and ensuring company’s best practices and processes.• Strategic and Focused Business Developmento Territory Management – Identify target and growth accounts for each rep in four marketso Account Management – Intentional account mapping to set pre-defined manager targets to ensure timely progress through designated Relationship Life Cycleo Call Management - Ensure consistent and intentional approach to daily calls.o Opportunity Management - Scrutinize accounts & business strategy, drive ‘Spread Per Start’, ease of doing business, contract terms, turnaround time and expectationso Coaching – Helping each rep with cross market collaboration with tailoring their message, teaching their clients for differentiation and taking control of sales cycle• Performance Accountabilityo Improve region sales activity volume and consistencyo Development/Action Plan creation and executiono Drive a region of “100%’ers”• Resource Management/Hiring o Ensure OM’s Pair Account Executives and Recruiterso Responsible for OM transitions into existing or new marketso Develop expansion strategies and succession plans.• Ensuring Consistent Company Cultureo Create vision for Regiono Maintain a signature three pronged culture of discipline, fun and learning

Indianapolis, Indiana, Us

•Responsible for daily operations of Chicago sales and recruiting operations. Prioritized pressing requirements and allocated recruiting power accordingly•Ensured the training, growth, and development of up to seven Technical Recruiters and Seven Account Executives•Led daily production meetings, weekly sales meetings, mentored entry level sales staff on prospecting, cold calling, lead generation, introduction of service, sales cycle and post service support/management•Responsible for hiring, training promoting, and developing both sales team and recruiting staff•Held quarterly performance reviews for all staff members to ensure timely and proper promotion timelines•Set daily, weekly, and quarterly goals for each member of our team. Advised on career path and developed roles for those looking to foster their skills

Indianapolis, Indiana, Us

•Responsible for maintaining, fostering and developing relationships with technology executives throughout the Indianapolis and Chicago region.•Specific focus on working with Fortune 1000 companies identify technical staffing needs•Penetrate current accounts and identify new business where possible.•Negotiate contract terms and maintain service levels with individual clients.•Assisted in screening, hiring, and training entry-level recruiters

Indianapolis, Indiana, Us

• Responsible for finding quality candidates that aided our clients in turnkey technical projects or full time positions. • Identify candidates from various skills sets around the country, conducting phone and in-office interviews• Attended various collegiate job fairs and networking events, managing current Brooksource consultants and working with our Account Executive team to grow certain sales territories.• Utilized search engines to find technical folks including Helpdesk/Desktop Analyst, Database Administrators, Web/Application Developers, Project Managers, Network/Security Engineers, etc.• Top Producing Recruiter for 2002