🍉 Natalie S Email & Phone Number

• Creates content strategies to engage audiences and build community. Gets clients out of TikTok view jail, by analyzing content engagement, retention, etc.• Develops content strategies around the values and vision that align with the brand identity to organically connect with the target audience.• Copywrites, copy edits, and proofreads long form and short form content. Researches, writes, and edits for concise and thorough delivery.• Creates content on social media and is up to date on all current trends, best practices, and SEO for Instagram, Facebook, Twitter, Mastodon, TikTok, and YouTube.• Writes a weekly blog discussing tech, culture, mental health, current events, and much more.

San Francisco, California, Us

• Worked cross functionally with Product Engineering teams, Business Development, Sales and Compliance to define features and harness communication and efficiency.• Developed Machine Learning roadmaps and product specs. Managed timelines and sprints, as well as backlogs to meet milestone deadlines. Communicates with stakeholders to manage expectations.• Managed projects using Agile methodologies for the Machine Learning Engineering team in API as a service fintech. Led release of 6 Machine Learning projects from 0 to 1, resulting in improving productivity by 50%. Projects include: Physical Documentation Verification, Enhanced Due Diligence, Data Enrichment, Transaction Monitoring, Transaction Classification and Adverse Impact.

San Francisco, Ca, Us

• Created operational processes to handle 30% growth month-over-month.• Worked with Engineering and marketing to automate text extraction from photos to populate medical coding for claim filing. Defined improvements to further automate health insurance claim processing.• Streamlined communication to manage business partnerships with providers to improve their experiences by educating them on proper medical coding.• Customized CRM, created training documents for both employees and providers, maintained standard operating procedures to support best practices and consistency.• Vetted, hired and managed a team of 10 patient advocates.• Managed and trained a team filing out-of-network claims to insurance companies for a variety of out-of-network medical procedures.• Monitored progress on claims and corrected issues that arose with insurance. Proactively documented and updated processes to improve future claim processing• Worked with insurance payors to ensure provider claims were processed properly.

San Francisco, Ca, Us

• Billed patients medication copays. Managed process for Slack channel requests to document billing information. Engaged customers over the phone, as well as email and internal application messaging.• Collaborated with Engineering and Product to define processes for SalesForce implementation.• Evolved billing procedures and policies, creating a more efficient workflow. Including developing automatic thorough invoicing to patients for insurance submission and documentation.• Communicated information regarding billing intricacies, insurance, copay costs, prescription coupons and collaborated with internal teams to deliver excellent customer service.

West Point, Pa, Us

• Developed a social media strategy to improve online presence. Wrote copy for and maintained social media platforms, and engaged with customers, designers, contractors and others in the trade, over Facebook, Instagram, and Twitter.• Promoted products for our professional network and drove traffic and sales from social media to online store.

West Point, Pa, Us

• Professional customer relations representative at a small tech startup tasked with database entry, assisting customers with phone orders, answering product inquiries, providing technical support for products as well as the website, cross-selling, tracking orders, managing shipping, training staff, creating & compiling training materials and company templates.• De-escalation of client frustration through compassion and patience. Engages, guides and satisfiescustomers in a brief manner, to provide personalized support accommodating each customer’s needs.• Identified bugs, troubleshot and tested new interfaces during redesign of the company website. Logged and reported website bugs and suggestions from client review.

New Hope, Pennsylvania, Us

• Trust and Safety team at MeetMe.com, a social media network for the gaming community with approximately 40 million users, maintains the terms of service for the website. Monitoring the live feed to protect users from indecent or illegal content, as well as reported posts. Used Desk.com to detect spam, phishing, fraud, reported posts, and responded to user inquiries.