• Engage in professional and positive calls for 401K participants • Employ high emotional intelligence (EQ) in order to meet the specific needs of the customer • Problem solve and utilize resources effectively to service calls accurately and quickly• Set thorough expectations on every call • Take ownership and deliver resolution • Listen, show compassion, and execute transactions correctly • Consistently strive to improve my skill set and knowledge in order to progress in my role

• Utilize accountability and coaching to lead, develop, and manage an 85+ employee team to execute all Chick-fil-A standards and strategies for a 6.3-million-dollar unit• Implement systems and daily discipline strategies to achieve excellent quarterly restaurant evaluations • Protect and guarantee food safety results with utilization of Jolt technology • Created a training plan for team development • Oversee recruitment efforts• Interview candidates and on-board employees

• Support the delivery of financial advice and services to clients including handling all administrative functions• Regular client interaction including appointment scheduling and correspondence: answer all incoming calls • Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, and post meeting documentation• Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures• Knowledge of wide range of services and corresponding account paperwork: Individual, Joint, SEP, Simple IRA, Roth IRA, Traditional IRA, Rollover IRA, Alternative Investments, Trust (Living and Revocable), 529 Plans, Life Insurance, and setting up Electronic Funds Transfers (EFTs).• Maintain CRM data base (Redtail) and online secure filing system (Egnyte)

• Tutor students in Regular, Pre-AP, AP, and IB Chemistry• Provide personalized study guides, reviews, extra practice problems, and simplified notes that consist of supplemental visuals to aide in their learning of each topic• Customize each session to meet the needs of individual students in a comfortable learning environment• Market business in a variety of social media settings and effectively communicate with both parents and students

Flower Mound High School, 2011-2015• Regular and Pre-AP Chemistry (2011-2015); Biology and Aquatic Sciences (2011-2012) • Awarded Teacher of the Month-November 2012 • Sponsored Future Medical Leaders (2011-2013) • Started and sponsored the first international Key Club organization at FMHS, which over 150 students joined within the first semester on campus• Academic Decathlon Science Coach 2014-2015 Killian Middle School, 2010-2011 • 8th Grade Science Teacher (Regular and Pre-AP) Teaching Responsibilities: • • Develop and implement lesson plans that fulfill the requirements of district's curriculum program• Plan and use appropriate instructional and learning strategies, activities, and materials that reflect understanding of the learning styles and needs of students assigned• Conduct assessment of student learning styles and use results to plan instructional activities• Work cooperatively with special education teachers to modify curriculum as needed for students according to guidelines established in Individual Education Plans (IEP)• Use technology to strengthen the teaching/learning process• Help students analyze and improve study methods and habits • Create a positive classroom environment conducive to learning• Establish and maintain open communication by conducting conferences with parents and students

• Exclusive healthcare recruiter for the Dallas office• Placed contractual and permanent healthcare positions daily via sourcing and interviewing• Managed and counseled up to 40 employees per week, including preparing them for client roles• Created marketing materials for clients and performed sales calls as needed• Trained all new hires in the healthcare department