• Work closely with diverse student groups and alumni, developing and executing strategic communication initiatives to promote services and events• Utilize assessments, goal creation, resume and cover letter review, mock-interviews, and career strategizing sessions to help students and alumni work toward employment and career goals• Develop relationships with academic departments and groups to promote services, events, and cross-departmental collaborations• Advance university brand through interpersonal and external communication with employers and recruiters• Utilize artificial intelligence (AI) to research new and dynamic ideas in careers and professional pursuits

• Present Interpersonal Communication and Public Speaking concepts and engage with students to give them a solid foundation to promote learning and effective communication• Plan and create lectures, in-class discussions, and assignments to engage students and promote learning and understanding• Assess grades for students based on participation, performance in class, assignments, and examinations• Report student learning outcomes, class reviews, and analyze student data• Create instruction and activities for diverse student groups with different learning styles and experiences

• Managed the relaunch and maintenance of social media for various projects to create brand recognition and to increase followers and engagement• Collaborated with clients to create dynamic social media narratives to develop brand awareness• Encouraged clients to define their business and passion between their different brands• Created actionable plans to both increase and maintain followers through social media platforms such as Facebook, Instagram, Twitter, and LinkedIn• Suggested and implemented new features and content to develop brand awareness and customer engagement

• Utilized communication skills to build relationships for cross-department projects• Assisted the Vice President of Communication & Public Engagement in accomplishing the goals of the department through various platforms of communication• Created content for social media to revive engagement with increases of over 200% in reactions and over 345% in shares in the first 30 days of managing LinkedIn• Crafted speech content to promote university brand, ideas, and vision• Wrote articles for online news site and social media to connect students, alumni, and families to events and resources on campus

• Coached students in developing and writing speeches• Taught Lincoln-Douglas debate techniques and skills• Trained students in successful communication and presentation skills• Created workshops to teach skills and techniques• Developed training materials for workshops

A challenging remote position that gave new experiences to grow outside the normal skill set and assist in achieving new business opportunities for the client. • Managed General Services Administration (GSA) initial certification process• Supervised the implementation of verification process to maintain federal standards and timelines• Analyzed customer needs and assisted in generating written requirements and processes to meet unrealized demands• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities• Performed work according to project schedules and high-quality standards

 Data Analysis Manager 2000-2001  Data Services Customer Support Manager 1999-2000  Data Services Supervisor 1999-1999,  Systems Support Supervisor 1997-1998  Systems Support Specialist 1994-1997 Initially a support role for technical and system support for company hardware and software. This position required interfacing with internal and external customers, providing training, presenting to upper management and various teams through email, presentations, documentation and phone support. The success achieved in each position is reflected in the promotions to new challenges, opportunities, and leadership.• Managed the development of process flows for data analysis and reporting to improve effectiveness and efficiency• Created and facilitated training for end users on all modified and new systems• Collaborated directly with customers to plan, design, and deploy new applications and software• Facilitated meetings to determine documentation and requirements• Conducted in-house training and presentations to company personnel on business operations and customer impacts• Supervised and managed operations for team members conducting data entry and reporting• Served as a central point of contact for technical and process support• Conducted performance analysis for customers to improve effectiveness, productivity, and support• Developed training and technical documentation• Supervised specialists in a call center environment• Provided onsite installation and training for software and products• Supervised staff in providing excellent customer service to callers requiring assistance for technical and data issues• Provided technical support for proprietary software and hardward.• Trained end users on proprietary software and hardware.• Collaborated with team to provide engaging training and support for internal and external clients