Natalie Duncan Email & Phone Number

New Braunfels, Tx, Us

New York, Ny, Us

An official, award-winning iCIMS Partner - We are experts in implementing and optimizing ATS software, combining technical expertise with talent acquisition know-how to maximize the return on your recruitment technology investments. Our services include Implementation Support, System Optimization, Managed Services, and Executive Dashboards. And what's really cool? Our home-built, highly engaging community of HRIT Professionals, https://www.systemadmininsights.com/.

Fort Myers, Florida, Us

• Responsible for streamlining and optimizing efficiency, effectiveness, and user-adoption in iCIMS.• Partner with Recruiting Leadership, People Team, IT and business stakeholders to identify and prioritize technology needs and requirements for recruitment processes, and design and deliver systems solutions • Support talent analytics initiatives maintaining all structural data housed in recruiting systems• Provide recruiter service desk support for day-to-day tasks• Drive the design and execution of a holistic talent acquisition systems & tools strategy and roadmap, including regularly assessing of systems architecture, functionality and processes and recommending optimization opportunities• Develop training and change management communication materials on system changes, enhancements, new feature releases and system related process changes, ensuring adoption and proficiency.

Hamilton, Nj, Us

At Velocity, we are a team of Talent Acquisition Consultants focused on maximizing organizations return on investment for their Recruitment Technology. Our experts can support any system, including Workday, Oracle, iCIMS, BrassRing, Phenom People, SAP SuccessFactors, and more! We Provide Consulting Expertise For Your Recruitment Tech. By optimizing your organization's recruiting software, we make it easier for you to build a workforce with the most qualified candidates in a competitive job market.

Laid off from Topgolf and actively searching for my next awesome role!!!

Dallas, Texas, Us

Managed Onboarding Programs for US venues & offices, Career Branding/Recruitment Marketing, Leadership Development, and Early Careers. Onboarding results lead to strong, intentional welcome & connection of new hires to the culture, business, and resources, and for people leaders, a new leader track that builds a consistent foundation for leadership training plus an interactive PDF encompassing policies, programs, resources, and contacts. Recruit. Mkt efforts led to 22 Awards from Comparably.• Enhanced Office Onboarding Program by assessing the current new hire experience, recommended changes to increase infusion of culture, engagement, and 1st day through 90 day success, built a new orientation deck, implemented a weekly mini-orientation session and quarterly business 101 session, and built a recommendation with the framework to integrate office new hires working in a nearby venue• Created a New People Leader 2-day, virtual, training workshop through collaboration with multiple teams• Facilitated weekly & monthly Orientation in fun, engaging ways to drive learner knowledge retention• Supported monthly/annual virtual & in-person development sessions for global offices• Designed a logo (Next Level Leadership Program)Distinguished mention: I spent several months actively listening to pain points my TA team experienced during the Workday build & testing, and having been one of two TA leaders who wrote the ERP requirements, I felt a deep responsibility to step in to help not only my teammates but the end-users/operators who didn’t have a seat at the table and the business. I waved the red flag, built a powerful business case to highlight the need to partner with an additional partner to layer into Workday, presented it to our CPOs and decision-makers, and secured the partnership with Phenom in the 11th inning. Without this additional technology, there would have been significant gaps in TA and operations that would have detrimentally impacted the business.

Dallas, Texas, Us

Slashed time to hire from 3 weeks to 3 days: Transformed the way Topgolf approached hiring by creating scalable and sustainable hiring processes. Led implementation of iCIMS Digital Assistant and Text Engagement solutions, which together allow candidates to apply to a job in under two minutes. This led to slashing time-to-hire from 3 weeks to just 3 days while increasing the number of applications received. Led Topgolf’s iCIMS Career Site implementation and reimagined the organization’s job postings to make them more engaging for candidates. These efforts were accomplished shortly after rebuilding countless reports & dashboards for multiple user groups to enhance end-user & operator system efficiencies and having led Topgolf’s iCIMS Offer Management implementation that resulted in a much-improved recruiter, hiring manager, and new hire experience.Led six (6) simultaneous pilots & programs in partnership with my fellow TA leader to address US critical hourly hiring challenges including five iCIMS Text 2 Apply sequences/Digital Assistant (Text LETSPLAY to 97211 to apply in 2 minutes), the Career Site build, a new venue hourly onboarding program, a centralized interview scheduler program, a referral and sign-on bonus program, and a new sourcing platform. Results included an increase in applications, insights through content & storytelling into venue & corporate career opportunities, and increased Playmaker engagement & sentiment through onboarding surveys & roundtables that empowered managers to take quicker action to increase retention & reduce turnover.• Led two (2) high-performing direct reports, Recruiting Coordinator and University Recruiter• Designed, built – including voiceover work – and launched e-learning training videos in a sophisticatedly-scrappy method• Co-wrote TA requirements for an ERP, and pinpointed the significant gaps that Workday has to pave the way for an additional tech partner. Demoed ERPs (Workday, Oracle, SAP, Ulti-Pro, Infor).

Dallas, Texas, Us

Re-imagined and launched an enhanced hourly interview program (Mission Ambition 3.0 & 2.0), end-to-end, to better align with business needs and continue to facilitate mass interviews during covid. Results included improved application and interview efficiencies while candidates expressed it was the most fun, unintimidating, and informative interview they’ve experienced. Re-built iCIMS ATS reports & dashboards for multiple user groups to better support business processes and efficiencies. • Managed all aspects of TA programs including project management, content development, recruiting, training coordination, facilitation and evaluation• Served as iCIMS SME & System Admin• Re-imagined multiple application portals to reduce time-to-complete from 10-mins to 3-mins• Led and launched the Offer Management project, reducing templates from 200+ to 80 and wrote the offer language• Led and launched an iCIMS project to re-imagine email templates• Facilitated ATS training• Talent advisor for hiring managers in understanding top candidate sources by delivering useful & accurate data that allowed the venue to strategically focus their efforts• Established & managed 3rd party relationships• Trained venue Training Managers & Salary and Hourly Leaders to execute a fun & excellent Hourly Hiring Program (FOH interview process), Mission Ambition Supported venue hourly recruiting initiatives for 55+ Venues staffed with 500 Playmakers per venue• Designed an e-learning course with multiple modules and knowledge assessments using VYOND & Articulate 360 (Rise)• Managed New Venue Opening Hourly Hiring process, opening 30+ Venues, averaging 10 per year• Enhanced the National FOH Hourly Hiring Program which hires an average of 300 Playmakers per week, and hired over 14,000 new Hourly Playmakers in 2017 • Managed Operations Director Externship Training Program & FOH Operations MIT Intern Program• Created Hourly Grassroots Recruiting Guide for FOH, HOH and Facilities venue teams

Dallas, Texas, Us

Re-imagined and launched an enhanced hourly interview program (Mission Ambition 1.0), end-to-end, to create an improved candidate experience while empowering hiring decision-makers to better assess culture fits. Designed, launched, end-to-end recruited, and program managed the Operations MIT Intern Program to build a talent bench.• Served as ATS SME and System Admin• Managed and supported venue hourly recruiting initiatives for 30+ venues • Awarded Annual Rising Star Award from CEO Ken May and Home Office leaders & peers• Managed and supported Venue hourly recruiting initiatives for 30+ venues• Managed New Venue Opening Hourly Hiring process for 8 Venues• Created a university recruiting strategy, identified and recruited at hospitality campuses• Built and used the iCIMS Event module for campus recruitment• Created the Emerging Talent brand (name, logo design)• Established and managed 3rd party relationships for TA operations and its impact

Dallas, Texas, Us

• Assisted TA Director in the implementation of the ATS ICIMS (TA team Subject Matter Expert)• Supported four recruiters creating an average of 20 salaried offer letters per week• Managed New Venue Opening Hourly Hiring process for 6 Venues

Coppell, Tx, Us

• Executes training logistics of 30-230 participants to include arranging for facilities, equipment, travel arrangements, corresponding with participants, and scheduling catering services• Manages high volume team member data entry in a company of 3,000 employees• Created and maintains a New Team Member Reference binder• Partnered with HR SMEs to create and maintain a HR Performance Management Reference binder• Identifies orientation strengths and opportunities from Quarterly New Hire Breakfast feedback• Prepares monthly and quarterly reports including Ad-Hoc reports for Training, Talent Management, and the VP of HR• Implemented relocation program for Support Center team members• Manages unemployment, workers’ compensation and guest injury programs• Administers HR programs including Employee Recognition, Employee Referrals and Tuition Reimbursement programs• Maintains integrity of team member personnel files• Audit I-9s for completeness• Administers employment verifications• Proficient with Taleo, Great Plains, SharePoint and One-Drive

San Antonio, Texas, Us

• Managed Applicant Tracking System• Posted jobs on Craigslist and university career websites• Conducted 10-15 pre-screen phone interviews daily in efforts to fill a class size of 10 bi-monthly• Streamlined HR paperwork for more efficient distance new hire onboarding• Managed college & university relations for recruiting efforts

San Antonio, Texas, Us

• Assembled Expectant Parents Guide• Created 2014 calendar and contact information badge card for over 5,000 employees• Participated in Open Enrollment Sessions to answer over 100 employee inquiries• Investigated and Audited strengths report utilizing Workday and Gallup to ensure accurate succession planning• Conducted Employment Eligibility checks via E-Verify & Background Checks via ESS• Familiar with the HRIS Workday

Coppell, Tx, Us

• Specialized in offering extraordinary service in a high call volume environment• Contributed $30,000-$40,000 sales per quarter aiding my center to over $1 million in birthday sales annually• Responsible for selling all sales packages including birthday, corporate, team building, youth groups, and school groups• Met and exceeded weekly, monthly and long term sales goals set by corporate• Scheduled and conducted face-to-face appointments to tour facility and book event• Entered booked birthday packages into Sales Force to track sales• Trained new sales team members via On-The-Job and Behavior Modeling training methods• Demonstrated leadership during a bomb threat

San Antonio, Texas, Us

• Communicated Wellness Program to 45 associates via email, website, posters, signage and in-person• Expanded the Associate Reward Program’s Virtual Catalogue • Assembled time-sensitive PowerPoint Presentations for staff meetings of 20 associates• Familiar with the HRIS ADP

St Louis, Missouri, Us

• Gained Critical Experience Grand Opening the third Drury Plaza Hotel• Promoted from Guest Service Agent to Sales & Meeting Coordinator within one month of employment• Primary focus of selling group room blocks and over 11,000 sq. ft. of meeting room space• Responsible for self-generated lead acquisition to maximize number of sales and overall revenue• Coordinated and executed all aspects of group’s meeting room, banquet room and sleeping room needs• Developed and implemented 2 hotel packages to increase revenue: golf and romance• Created 2 spreadsheet reports to assist management in staffing needs• Trained Guest Service Agents and Meeting Room Attendants via video presentation, On-The-Job, and Behavior Modeling training methods• Contributed to Hotel Ranking #1 in Service out of over 140 Drury Hotels

• Promoted from drinks/order taker to Front Counter Representative and Expediter of a team of 40• Completed quality control on all orders• Enthusiastically worked with a hospitality heart for all guest interactions• Trained new hire cashiers, food preps and cooks via On-The-Job and Behavior Modeling training methods

Bachelor Of Business Administration (Bba), Human Resource Management

Associate Of Arts (A.A.), Business Administration

Associate Of Science (A.S.), Aircraft Powerplant Technology/Technician