Natalie Castaneda Email & Phone Number

United States

West Palm Beach, Florida, United States

-Utilized FreshDesk to efficiently address and resolve technical support tickets raised by colleagues, ensuring prompt resolution of technical issues.-Oversaw quality control procedures for 1700+ election devices (Evids), ensuring seamless functionality and mitigating voter conflicts.-Assisted in managing a team of 13 temporary employees assisting with 2024 Presidential Preference Primary Election.-Proactively troubleshooted and configured election equipment before deployment to voting sites, resulting in a notable reduction in reported issues and achieving a record-low rate of incidents.-Performed routine maintenance and upkeep of election equipment to uphold operational efficiency and reliability.-Conducted on-site quality control checks at early voting locations, ensuring optimal setup and functionality of deployed equipment and cables.-Executed meticulous cable management practices for all desks utilized by the Election IT department, ensuring a tidy and organized workspace conducive to efficient operations.

-Quality Control hundreds of processed registrations. -Managed 50+ temporary employees to aiding thousands of voters during General Elections.-Assist candidate department with qualifying candidates and filling out appropriate paperwork. -Registering new voters.-Outreach at local events, immigration ceremonies, high schools, senior living facilities.-Aided in the launch of the newly designed website

United States

Troubleshooting client issues with website including: login, downloads, contracts and lender negations On-boarding clients when signing into payment program, explaining terms of contract, negotiating with lenders and credit card companiesCreate company morale exercises to bond startup team of 9

West Palm Beach, Florida Area

Corresponded with consumers in customer service before moving into marketing. Scripted HTML for Amazon product listings when it was required by Amazon. Photographed products fo listing, social media, for our website and Pain Magazine. Editor of listings - proofed read and approved which photos to be utilized on 3rd party vendors, our website and for promotions.Junior photographer of all products and public relations.Co-Copywriter for all listings for products including learning and using keywords.Assisted Social Media coordinator with blurbs, photographs and themes. Assisted the Graphic Designer with campaigns(I.e concepts, photography and language)

West Palm Beach, Florida Area

Assisted patrons with entering their car in for service, valeted vehicles, troubleshooted minor technological problems such as syncing keys, resetting TPM light, troubleshooting sunroof jams, bluetooth warning errors.Loaner car coordinator ensuring every client that needs a vehicle will receive one, maintaining a fleet of 80 vehicles. Explaining contracts to clients.Scheduled appointments for customers to bring in vehicle for service.

Bachelor Of Science - Bs, Computer Science, A

Activities and Societies: UPE member, WiCYs memberDean’s List

Certification, Computer Programming, A

Dean's List