Natalie Petsali Email & Phone Number

Greece

► Implementing the overall vision and strategic plan of Customer Success.► Building, leading & managing teams of Customer Success Consultants & Account Managers. Hiring, coaching, mentoring & empowering team members (total headcount 32)► Optimisation of resources, processes & workflows to increase CS team efficiency & scalability.► Driving CS team proactivity, MRR growth & customer retention.

Athens, Greece

► Building, leading & managing a team of Customer Success Associates. Hiring, coaching, mentoring & empowering CS team members.► Optimisation of resources, processes & workflows to increase CS team efficiency & scalability.► Driving CS team proactivity, MRR growth & customer retention.► Managing strategic accounts throughout their lifecycle.

Athens, Greece

► Building customer relationships that increase adoption, retention as well as satisfaction, and drive recurring revenue growth whilst reducing churn► Advocating customer needs and issues cross-departmentally in order to improve any areas of dissatisfaction► Ensuring that clients make the optimal use of their LMS product obtaining continued value from it

Athens, Greece

► Developing & maintaining long-term relationships with portfolio of assigned customers connecting with key business executives ► Liaising between customers and internal teams to ensure the seamless and successful “on boarding” of new clients► Operating as the main point of contact for any and all matters specific to customers ► Supporting all the processes for PEOPLECERT exams administered internationally► Maintaining records and client database

Athens, Greece

Marketing Communications & PDM► Design marketing strategy, execution, monitoring and results/statistics analysis ► E-campaigns and personalized email marketing for all group’s products and services► Customer engagement, Call-to-Action concepts► Web / micro-portals multilingual content creation and management for about ten sites including e-shop► Marketing material generation (product brochures, data sheets, success stories, etc.)► Product Development Marketing features conception and user manuals writing), day-to-day interaction with R&D to ensure development remains on track and product delivers commercial objectives► Software Quality Assurance - Enhancing test plans with new features and user-friendly UI - Sanity tests► Monitoring of software performance, optimization and troubleshooting to improve KPIs and features► Events and Brand Management (ITSEC, CCM SW), ► Creating & maintaining training materialPre-Sales & Consulting (mainly for software)► Multichannel campaigns design, execution & monitoring for local and int’l clients and partners► Big Data analysis and reporting on campaigns’ performance – tweaking - recommendations and advising adjustments► POCs to ensure match of customer needs with software capabilities - UAT and final customer acceptance► Managing demos creation and execution► Cooperating with clients’ marketing teams for implementing specific industry’s best practices ► Advising and supporting key users on application’s features► Daily collaboration with advertising companies that manage end-to-end marketing for key accounts ► Application 1st-2nd level technical support and trouble-shooting► Webinars and local training sessions to customers and key partners (Austria, Bulgaria, France, Greece, Romania, Sweden)

Master Of Arts In Interdisciplinary Studies (Mais), International Relations And Affairs

Interdisciplinary thesis: “Black Hawk or White Dove? Same bird, different feathers.” - Examining the legitimacy of Humanitarian Intervention

Bachelor Of Science (Bsc), Marketing/Marketing Management, General, Valedictorian

Concentration in Marketing & Management - Dual Major