Natalie Pickens Email & Phone Number

United States

Clayton, Mo

Clayton, Mo

Clayton, Mo

• Review incoming contracts, terms and conditions, and power of attorney documents to ensure they meet our requirements for the Annual Report Managed Service (ARMS)• Oversee auditing process of customer’s entities in all 51 U.S. jurisdictions, Guam, Puerto Rico, U.S. Virgin Islands, and Canadian provinces• Present the audit and datasheet to the customer explaining what information we need to on-board for ARMS • Communicate with the customer the on-boarding process on at least a weekly basis: where we are, what I need from him/her, what happens next; follow up until all items are received for ARMS • Ensure that the customer’s data is built into our database accurately and timely based on the completed datasheet• Officially on-board the customer with our ARMS team to manage day-to-day business for the customer• Manage 30-40 customers during the on-boarding process (varies based on the time of year)• Provide excellent customer service to gain customer’s highest rating on company-wide surveys• Assist other team members with professional matters while our manager is on leave• Work with various teams within our company to attain customer-specific goals• Present the ARMS product with Account Executives to win large new accounts for the company• Work with upper-management on process improvements regarding efficiency and accuracy of our auditing team• Continue my education by attending classes with our company university “CLSU”

Clayton, Mo

• Manage over 200 customer accounts ensuring accuracy, timeliness, and complete customer satisfaction including a few of the ARMS team’s largest accounts• Invoice customer accurately on a monthly basis• Coordinate multiple projects from varying customers and prioritize their importance• Work with team members to determine and implement new processes for our team• Continue training by participating in CLS University classes; obtained Associate’s Degree• Further team’s knowledge with bi-weekly “ARMS Tips ‘n Tricks” memos• Work self-sufficiently to answer customer inquiries and projects• Train newest team members on multiple aspects of our position, but especially with on-boarding• Offer customers other CT products when given the opportunity• Provide teammates assistance with projects• Acquire funds in advance for large orders from customers; work with accounting to have funds applied correctly and timely

Maplewood, Mo

• Train employees as a part of our Management Trainee Program: computer software, phone scripts, customer service, administrative duties, qualifying renters, accounts receivable, marketing, time management • Lead the St. Louis group as a branch in overall performance: ranked sixth in April, first in May, second in June, and first in July out of 47 branches• Ensure that every customer is completely satisfied with the customer service he/she receives• Properly qualify customers before renting a vehicle• Responsible for opening and closing our branch: balance vehicles and cash drawer, prepare for following day’s reservations, work with accounts to ensure customers have reservations arranged through insurance companies• Manage dealership, body shop, corporate, and insurance accounts: call on each at least weekly to maintain relationships, build rapport, and increase business• Expand retail, insurance, corporate, dealership, and body shop business through various marketing efforts such as instituting “Weekend Special” pricing, distributing insurance rate cards to agents for customer pay rentals, creating corporate special fliers for to increase personal use business, and building lasting relationships with dealerships and body shops• Closed large corporate accounts for the West County St. Louis area: Metro West Fire Department and Paschke Consulting, Incorporated• Keep customers up-to-date throughout their rental: insure that customers are aware of last days set by the insurance company, keep third parties billing current, relay notes from insurance company/body shop/dealership/etc. to customer• Answer inquiries about rentals including dates, rates, mileage restrictions• Maintain phone etiquette: answer in two rings, greet the customer, assist with questions, concerns, comments• Seek payment for accounts receivables before 90 days• Passed the Management Qualification Interview (MQI) in October 2011 after only nine months of training

• Familiar with the objectives, requirements, and content of all programs offered by NAU in order to make a complete and factual presentation to prospective students• Keep all required reports current and accurate• Take and/or return inquiry calls from persons interested in knowing or receiving information about educationalprograms offered at the university• Follow up all leads promptly • Set appointments to interview prospective students at the university • Recommend prospective students to the campus vice president for acceptance to the university• Assure that students complete all required forms for enrollment and collect the application fee• Maintain a minimum overall conversion rate to enrollment for all types of leads• Involved with retention by helping with preregistration, attendance tracking, and orientation calls

• Advise the After Hours chair on the Student Activities Council• Budget, plan, and coordinate events to give students alternative options for entertainment• Promoted student leader growth as advisor for the Homecoming Committee supervising a board of 16 members• Increased student organization participation in Homecoming approximately 50%• Recognized a need for change and relocated an event to a larger venue to accommodate 1100 guests from 500 in previous years• Prepared and executed the Homecoming parade involving over 100 entries• Continuing to make strides in involving our Football Bears with more Homecoming events

• Coordinated the Vice President’s calendar to best manage his time• Provided customer service with walk-ins and answering the telephone• Created documents for presentations and University Staff Ambassadors using Microsoft Office Suite• Assisted with projects such as JQH Arena and the new recreation center• Supported with the hiring of new employees such as Director for Human Resources• Maintained intricate filing system

• Provided great customer service—recognized by top management• Recommended for Assistant Store Manager by District Manager• Sold most credit cards, replenished product, processed freight

• Represented Alpha Chi Omega on local, state, and national level• Managed the largest student organization on campus • Supervised the work of 13 officers planning events for the chapter• Awarded the Standards of Excellence Award: one granted annually in recognition of progress and self-improvement by Alpha Chi Omega headquarters • Recruited the largest new member class• Retained new members with active involvement, great leaders, and inviting programming• Hired/dismissed employees of the chapter house as necessary• Rewarded members as appropriate• Raised thousands of dollars for the Springfield Family Violence Center

• Welcomed incoming students and advised them about college life and expectations on the Missouri State campus• Presented the undergraduate catalog, Partners In Education, and departmental services to 7-15 students per session with 20 sessions each summer• Greeted and checked-in families and students; ensured information was accurate and updated• Guided students through campus visit and explained services and locations

Master'S, International Business

Master, Business Administration; International Business

Bachelor Of Science, Administrative Management