• Coordinated and scheduled staff ensuring optimal coverage and timely responses to client needs.• Acted as a liaison between clients and staff, providing necessary tools, supplies, and guidance. • Conducted client follow-ups, led new clients through the onboarding process, maintained up-to-date client profiles, and organized special acknowledgments to enhance client satisfaction.

• Created plans and presented learning materials, resulting in 71% achievement of objectives and a 94% improvement rate in academic performance.• Coordinated and executed various activities and events, collaborating with school staff and external partners, resulting in a 20% increase in student engagement and participation. • Maintained communication with parents and guardians, providing updates on student progress and addressing concerns, resulting in an increase in parental engagement.

• Managed business email accounts and scheduled meetings, ensuring efficient time management and seamless communication among team members and external clients.• Managed a 6,500-item database project for FDA compliance, coordinating with internal teams and external vendors to ensure timely and accurate completion, improving compliance rates by 25%.• Developed training materials and trained new employees, resulting in a 20% increase in onboarding efficiency and employee proficiency.