Quality Assurance & Training Manager
- Responsible for coordination of all aspects of Service Center training, initial Securities Industry Training and post-SIT training. - Design, deliver and measure service quality initiatives in the Service Center, focusing on achieving “Best in Class” Service Center service delivery. - Responsible for overseeing ongoing development of client experience, quality, and training to meet changes in policy, procedures, client relationships, financial advisor expectations, and industry expectations in a highly regulated environment. - Responsible for meeting and exceeding contracted service levels and ensuring positive outcomes for the corporation, the client, the customer, and the customer service staff.