Fixed Income 2024 - CurrentUX Design for Bond Beacon, an award winning intermediary bond trading platform with advanced portfolio construction and management solutioned for advisors and their trading partners.Institutional Investments Integrated Billing 2022 - 2024UX Research & Design for the Contract Billing Tool, which sets negotiated trade rates used for calculations to derive clearing client fees. This new enterprise tool is a modernized digital contracting system where a single source of pricing data can flow into other billing and reporting systems, eliminating the dependency on legacy programs and manual entries.• Lead discovery sessions and moderated usability testing to determine feature enhancements and essential requirements.• Created innovative concepts and solutions for complex, layered business needs while considering system feasibility and limitations with coordination of backend data structure and refactoring initiative to support multiple phases allowing for future growth.

Supplier Data & AnalyticsUX Research & Design support for both DataConnect & VendorDrill • DataConnect Query Builder: research, writing and design for the API UI and usage console for enterprise and supplier data scientists, analysts, IT teams, and management, with the goal of simplifying the process while establishing uniform patterns and styles through best practices and THD guidelines.• Vendor Drill: user research and naming convention assistance for the team providing store level data and metrics.

UX Research & DesignInnovative digital solutions tailored for finance and insurance industries. Project highlights include:• Research, design, and buildout of interactive Design System library components (with variants) along with design samples and contributions to usage guides for a leading insurance and financial group while considering consistency and use across multiple sites and devices.• Analysis assistance and redesign of GS Executive Dashboards for a US based high-tech commercial bank featuring summaries to align with strategic pillars, and also the creation of approximately 50+ reporting templates, samples, and best practices guide.

UX Research, Design & DevelopmentGlobal Technology & OperationsUX Lead for the initial development team tasked with building the cognitive assistant which provides global enterprise technical support using iPsoft's Amelia platform (launched April 2020). Responsible for creating a comprehensive user interaction per use case (top service desk call drivers) while considering existing and planned API's, determining BPN and dialogue modifications based on conversation review and observation, UX writing and content, and overseeing user testing. Agile environment.

Creating Engaging User ExperiencesResearch & Analysis • Story Maps • Journey Maps • Competitive Analysis • Surveys & Interviews • Personas • Card Sorts • Information Architecture • User Flows • Empathy Maps • Sitemaps • Wireframes • Prototypes • User Testing & Evaluation • Graphic & Visual Design • Accessible User Interface Design • Conversational AI • Animation • Photo Editing & Manipulation • Content Creation & Strategy • SEO • Email & Social Media Campaigns

Digital Photo Restoration, Retouching & Creative Imagery, Web & Multimedia Design, Photo Montage Videos.