Natalie Senn Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

MSL Solutions (ASX:MPW) is transforming the sports, leisure and hospitality sectors globally. Some of the world’s iconic sports and entertainment companies and PGAs, rely on MSL every day. We create the systems, that connect every department of a business, from point of sale and club membership to marketing, financials and the workforce to deliver real time visibility on staff levels, customer engagement, profits and revenue. It’s these pieces that work together that turn ordinary moments into extraordinary memories.

Melbourne, Australia

Sydney, Australia

o Building relationships with internal and external customers.o Delivering high levels of customer service.o Negotiate venue/group contractso Implementing Joint Business Planso Sell in & execution of all promotions set by brands & venueo Create & execute 12 month marketing calendars at venue levelo Managed Key Groups o Management of Promotional Fundso Take ownership and drive the resolution of customer enquiries and disputeso Actively spent time with other departments to gain a better understanding of their roles and how my actions impact on them i.e. contracts & finance

Roles and Responsibilities:o Building relationships with internal and external customers such as sales, pricing, NCCG, logistics and supply.o Delivering high levels of customer service.o Manage the allocated ledger of customers to meet cash conversion targetso Implement risk management practiceso Manage the provision of credit as a service to maximize selling opportunitieso Negotiation of payment arrangements for overdue debto Approve the release of orders that have failed the credit checking processo Instigate legal action when collection activity has failedo Autonomy to prioritise activities and to manage my own time to meet my KPO’so Manage debtors exposure by evaluating market intelligence, risk profiles and sales inputo Take ownership and drive the resolution of customer enquiries and disputeso Establish relationships with key customers and stakeholders in support of the collection activityo Process and allocation of receipts on a daily basiso Initiate requests for adjustments to accounts within the credit policy guidelines while maintaining an audit trailo Coordinate external and internal requests for pricing adjustments and transact adjustments in line with business processeso Cross skill across the different ledgers to provide cover and support of other team members ledgers during annual leave

South Melbourne

Roles and Responsibilities:Building relationships with internal and external departments such as logistics, credit, warehouse, pricing, sales and marketing.1:1 coaching and mentoring new and current staffDelivering the best possible customer service.Customer escalationsPeople managementKey account workManaging national campaignsAdvanced system knowledge - 1st point of contactCentre "Culture Team" Manager - 1.5 years Created an R&R incentive programCentre culture developmentCentre magazine (people, product and Centre updates)Learning and Development Created a 'Skills Analysis' program (based on customer service, sales and systems)Running induction programs for new startersCreating and running advanced system programs for new 2IC's and ManagersScheduling coaching sessions for our 'Skills Analysis Program'

Collins St Melbourne

Mt Buller

Master Of Business Administration - Mba, Business Administration And Management, General

Diploma Of Auslan

2006-2007| Diploma of Auslan Successfully completed Diploma of Auslan (Australian Sign Language) Swinburne University| 2002| Year 12.

Education record

Year's 7-11 Successfully completed years 7 - 11 Qualifications Business Admin and customer service - 2011/2012 - attending before I took.