Natalie S. Gonzalez Email & Phone Number

Austin, Texas, United States

- Monitor and manage Fortune 500 brands across major social networks and actively mine social conversations for relevant information and opportunities to engage.- Manage high levels of inbound conversations, proactively identifying efficiencies.- Manage paid and organic content publishing across major social networks via the Khoros platform.- Work with strategists, analysts and customer teams to plan, forecast, and report for social media marketing and care programs.- Collect and analyze information from multiple data sources, ensuring data is reliable, using technical expertise and tools to uncover insights, statistics and trends.- Responsible for downloading raw data reports that chart customer KPIs and provide insight and analysis as to what the numbers mean for the customer’s daily operations as well as long-term strategy.

Austin, Texas Area

- Assisted with regional marketing and proposal efforts, including resume development, market research, and data collection- Provided copy edits on proposals and marketing materials to ensure all items are free of grammatical errors - Developed content for regional communications including Facebook and LinkedIn messaging-Streamlined training processes by creating guides and training manuals

Writing about technology, social media, and entrepreneurship.

• Wrote engaging copy for Facebook, G+, Twitter, Instagram, and Pinterest • Maintained monthly content calendars for multiple clients • Created social media graphics using Canva and Photoshop • Scheduled posts using Sendible and Hootsuite platforms• Monitored multiple platforms and engaged with positive/negative comments while maintaining client’s unique voice • Address customer service issues in a professional and friendly manner through social media channels

Austin, Texas

• Rewrote existing product descriptions to increase clarity and promote positive customer experience• Edited copy in children’s books and board games for style, clarity, and grammar• Managed data entry projects with keen attention to detail

Austin, Texas

• Wrote blog posts about new menu items, catered events, and employee spotlights• Conducted interviews in-person and via email for various blog projects• Contributed to bi-weekly brainstorming meetings for blog and social content

Austin, Texas

• Wrote and researched blog post related to small business practices and business coaching • Performed competitive analysis for incoming clients

Austin, Texas Area

• Efficiently completed simple printing tasks • Assisted in large scale projects - booklets, calendars, business cards• Communicated with customers via email, phone, and in-person regarding their orders• Greeted new customers as they entered the store and guided them through the printing process