• Staffed, managed and led regulatory compliance and laboratory teams responsible for managing agency requirements and testing• Managed agency relationships and schedules off-site testing, on-site witness testing and reviews reports prior to submittal to agencies• Created lab request system and scheduling tool for managing laboratory resources• Led UL DAP Certification and ISO 17025 Accreditation for in-house agency laboratory• Key member of planning committee for new 18,000 sq. foot lab, with expected savings of over $500K annually.• Led 6S audits throughout laboratories, including follow up to ensure effective corrective actions for closure• Established and trained lab personnel with monthly safety toolboxes and 6S program • Provided engineering coordination and support in all aspects of agency compliance for Johnson Controls products in the Controls BU’s. Applicable agencies include, but not limited to: UL, CE, NSF, CSA, TUV, IAPMO, WRAS, FCC, C-Tick and all EU Directives.• Worked with the appropriate agencies to obtain the correct approvals and listings for our products and also ensure that products continue to meet those requirements. • Managed timely processing of agency fees, including billings for multiple listings, site inspections, etc., working through the Accounts Payable and Purchasing departments as necessary.

• Supported actuators, valves, thermostats, sensors and panels engineering and manufacturing teams for design, process / product improvements, as well as customer and supplier related issues• Led resolution of major customer issues, with direct customer contact, engineering & root cause analysis activities through to final customer resolution• Led DFMEA activities and traceability of significant/ critical characteristics with manufacturing• Worked with engineering teams for document reviews/ business process updates • Monitored ongoing quality metrics and identifies areas for further investigation of RMA material• Updated and implemented Hypercare program to monitor newly launched product field failures• Provided CAPS training to engineering and manufacturing teams• Presented Quality metrics, initiatives and top issues during Quality Council meeting/ All-Hands• Community Chair for Asia Pacific BRG/ New Member Chair for Women’s Network BRG

• Managed Quality Management System, including test lab, documentation and daily operations support• Redesigned and managed plant-wide 5S audit program• Reduced Customer Complaints 80% within 6 months, including new process implementation for incoming complaints• Launched barcoding and box labeling project to reduce mislabeling complaints and secure new business contract• Created electronic database for supplier certificates and PPAP documentation• Reinstated and achieved adherence to lab request system to balance lab workload among team members• Led TS16949 and customer audits and ensure implementation of corrective actions • Managed QC budget, inventory, sorting costs and customer chargebacks; continuously under budget each month• Daily Quality stand-up meeting to discuss open issues and INCARs• Quarterly Executive Staff meetings included Quality reporting metrics and detail for scrap, customer complaints, INCARs, warranty, audit results (LPA, 5S, supplier, TS16949), RPPMs and COPQ• Managed accountability and effectiveness of INCAR responsiveness and corrective action implementation

• Responsible for management and maintenance of global knowledge base for Power Solutions Global Business Systems• Development and maintenance of Power Solutions Global BOS page and search inquiry capability for ease of use and accessibility to PS users globally• Created and maintained standards for information creation and delivery to enhance user experience• Promoted knowledge sharing throughout the organization’s operations businesses and systems for creation and review of businesses processes and documentation• Provided coaching to business process leaders and teams to ensure continuous improvements of BOS processes and supporting documentation• Provided support for regional and local BOS coordinators to standardize locally and maintain global electronic QMS

• BOS Coordinator: Standardized and Implemented management of DMS (Document Management System) and Audit Programso Created & implemented QMS for Global Business Users accessed through JCI Portal & Documentum Webtopo Trained Regional/Global BOS Coordinators• Managed internal /external TS16949 audits and Layered Process Audits; ensured closure of Corrective Actions• Business Process Lead, SuperUser & Trainer for SAP QM Implementation • Trained Internal Auditors, Layered Auditors and new employees (BOS/TS16949 Standards)• Trained Incoming Quality Technicians • Promoted from Quality Process Engineer (System Assembly and Incoming)• Achieved TS16949 Certification for Milwaukee and Meadowbrook (Holland, MI)• Facilitator of PFMEA/DFMEA and Control Plans for Azure Balance, Transit & Prismatic systems

• Developed Quality Systems from ground up• Created and implemented In-process testing methods & specifications for release of product• Reviewed, revised and created SOPs• Achieved GMP adherence throughout facility• Ensured compliance to FDA and USDA regulations• Supervised/strengthened Quality inspectors to understand quality functions and responsibilities resulting in lowering customer returns by 75%• Investigated customer returns to root cause and implemented corrective actions