Natalie Tollefson, Sphr Email & Phone Number

California, United States

Jacksonville Beach, Florida, US

Jacksonville Beach, Florida, US

Responsible for oversight of Engagement Management, Business Process Consulting and consulting services within ServiceNow Employee Workflows (HR Service Delivery, Workplace Service Delivery, and Legal Service Delivery) for our Healthcare clients.

San Diego, CA, US

Oversees the delivery function for ServiceNow Employee Workflows solutions. Manages domain experienced HR Advisors and technical ServiceNow Architects to deliver transformational strategies and solutions to customers that elevate the HR function and scale HR Operations while delivering a modern, personable employee experience.

Boston, Massachusetts, US

As a Solution Architect, provided oversight to projects to ensure the overall solution followed best practices and met the customer’s needs. Presented complex design solutions through succinct presentations to executives and project teams. Provided leadership, relationship management, and risk mitigation throughout the project.

Everett, Washington, US

Spearheaded the HR technology user support strategy as a shared service using ServiceNow for the newly implemented HCM software (Oracle Cloud) at a conglomerate (Fortive) comprised of 17 Operating Companies across 60 countries with 17,000 global users. Developed and executed a detailed project plan including outcomes for system stability, service delivery.

Emeryville, CA, US

Responsible for HRIS/ATS Administration (Oracle Cloud) and HR project management functions. Developed and implemented the Talent Management strategic roadmap by delivering innovative, holistic solutions that aligned HR operations and technology with business objectives. Built the company's first HR Technology team from the ground up. Championed a culture.

Emeryville, CA, US

Spearheaded the implementation of cloud HCM technology (Oracle & Taleo) as part of an enterprise-wide transformation of cross-functional processes, policies and technology. Conceptualized, designed and implemented holistic, data-driven solutions that resulted in scaled HR processes and empowerment through employee and manager self-service. Leveraged strong.

Emeryville, CA, US

Business Partner to the company President and COO for 2000+ person client group and HR Manager to a team of five. Advised executive leadership high-risk HR matters such as drug/alcohol impairment, investigations, grievance mediations and employee relations issues with professionalism and confidentiality. Routinely presented in-person executive summaries.

Emeryville, CA, US

• Responsible for fulfilling all HR reporting and data-related needs for the physician client group
• Conducted regular audits and analysis to identify compliance issues with laws and policies
• Innovated new reporting methods and strategies for data integrity
• Provided individual policy application analysis and recommendations to the President/COO and Board of Directors that balanced fairness and consistency
• Streamlined routine data analysis procedures by 20% using advanced excel functions and logical process design.

Emeryville, CA, US

• Provided functional HR support to physician population including answering policy questions, processing leave of absence requests and performing data entry of HR records
• Responsible for logistics, content coordination and minute-taking for board sub-committee
• Provided seamless preparation and coordination for eight committee meetings.

Emeryville, CA, US

• Excelled with accurate HR data entry, client service support and proactive process improvement
• Conducted new hire orientation and benefits Q&A; developed tracking mechanisms for sign-on bonuses
• Implemented process improvements to achieve data entry accuracy rates of 99%

Support Human Resources department of an international organization. Process employee changes in HRIS, maintain personnel and benefits files for over 800 employees, audit reports, updating the procedures manual, I-9 Form compliance, verifications of employment, and other special projects.

Account Representative duties include first point of contact for customer base, customer service, data entry, general sales, identity fraud victim assistance (FCRA Certified), claims processing and other clerical tasks.Product Development duties include researching laws and regulations, writing quarterly newsletters, white papers, educational programs and.

Assist brokers with office administration and policy preparation and delivery.Duties include first point of contact, document filing, data entry, insurance policy renewals and certificates.