Natalie T. Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Simply Helping is a national organisation focussed on providing skilled and trusted in home care and support services.As Director of the Central and Northern Melbourne region, Natalie leads a person-centred team with a relentless focus and commitment to deliver a personalised, high quality, service experience every time!Having supported participants as a Support Co-ordinator and as a Team Leader to Disability Support Workers and Support Co-ordinators, Natalie has well developed… Show more Simply Helping is a national organisation focussed on providing skilled and trusted in home care and support services.As Director of the Central and Northern Melbourne region, Natalie leads a person-centred team with a relentless focus and commitment to deliver a personalised, high quality, service experience every time!Having supported participants as a Support Co-ordinator and as a Team Leader to Disability Support Workers and Support Co-ordinators, Natalie has well developed skills in supporting customers from all backgrounds, achieve their goals.Strengths: - Passion, commitment, and ability to exceed customer service standards and expectations- Demonstrated experience in leading values-driven, people-focussed teams that deliver exceptional service for participants and customers- Down to earth, authentic, and engaging communications style Show less

Melbourne, Victoria, Australia

Lead a team of 4 NDIS Support Coordinators and 5 Support Workers. Delivering an exceptional customer experience and the achievement of revenue targets. Regular coaching and development of staff, strong focus on person centered practice, compliance and managing of budgets. Implementing processes for efficiency gains and upskilling of staff to enable them to achieve their billable hours. Part of the Breakthru Victoria Leadership Team, contributing to business development and planning. Networking… Show more Lead a team of 4 NDIS Support Coordinators and 5 Support Workers. Delivering an exceptional customer experience and the achievement of revenue targets. Regular coaching and development of staff, strong focus on person centered practice, compliance and managing of budgets. Implementing processes for efficiency gains and upskilling of staff to enable them to achieve their billable hours. Part of the Breakthru Victoria Leadership Team, contributing to business development and planning. Networking and Stakeholder Management within local area Show less

Melbourne, Victoria, Australia

Build the capacity of the customer to participate in NDIA processes, link and source the right providers that assist customers to bring their goals to life. Collaborate with customers, families, providers and other stakeholders. Responsible for delivering an exceptional customer experience across a caseload of 40 customer's. Total plan budget across caseload was approx $1M.

Melbourne, Victoria, Australia

Work collaboratively with care staff, residents and their representatives in the development, delivery and evaluation of a range of individual and group lifestyle programs and activities engaging to residents.

Melbourne

The national lead for customer focussed growth initiatives, operating cross functionally to lead and implement strategies, ensuring optimal planning and execution. Establishing strong relationships with people both internally and externally to support goals

Adelaide

Accountable for the development and implementation of operational strategies impacting new and existing business. Design, develop and implement bespoke localised growth campaigns. Strong focus on developing internal and external relationships

Adelaide

Foster growth in business performance and the customer experience through relationship management with Telstra Store Licensees and their people. Working collaboratively to provide customer focussed solutions

Adelaide, South Australia, Australia

Working closely with Regional Manager and Licensees to identify key opportunities and implement strategies in the areas of sales, customer and people. Working independently as a field based role, managing visits to retail stores

Adelaide, South Australia, Australia

Directly accountable for profit and loss of a 165 FTE Contact Centre. The centre handled both inbound and outbound campaign contacts and was targeted to achieve $141M revenue p.a, 875k customer contacts within a $9.6M cost budget. Led a team of 15 direct reports, Team Leaders and Sales and Operational Staff.

Adelaide, South Australia, Australia

Various other roles including Operations Manager, Quality Assurance Lead, Sales Coach, Team Leader, Customer Sales Consultant.

Bachelor Of Arts - Ba, Social Geography

Certificate Iv, Leisure And Health, 100%

Graduate Diploma, Population Studies, Credit