Natalie Vickery Email & Phone Number

Lexington, MA, US

Lowell, Massachusetts, United States

Greater Boston Area

Successfully managed $8 million Windows 7 upgrade in North America and Europe resulting in a 95% Windows 7 compliant environment. Developed project scope, plan and schedule with business and IT leaders, driving project acceptance. Managed relationships with third party suppliers providing professional services to achieve project goals

Greater Boston Area

Project Management focus on infrastructure related systems management projects.

• Focus on establishing a standard workstation environment globally through standardized systems management tool and processes.
• Transition existing systems management tool from System Center Configuration Manager to IT Client Manager; security patch management, software distribution, remote control
• Managing workstation backup implementation project providing 300 corporate office users with a solution to back up local data
• Managing project to establish a central software list and process to rationalize and maintain list
• Manage relationship with outsourced vendor supporting internal System Center Configuration Center environment
• Developed quarterly standard workstation image update process and streamlined image maintenance process

• Coordinated delivering software applications across global environment via system management tool, Systems Center Configuration Manager (SCCM).
• Utilize SQL to create custom reports from SMS database at management’s request
• Implemented server operating system security patch process globally.
• Create and deploy application packages globally via SMS (including Office XP, 2003, SAP GUI, Office templates, Juniper VPN client)
• Work across various functional IT areas and local onsite IT staff worldwide to implement solutions and deploy software.

Waltham, MA 02451

• Key participant in Office 2003/Windows XP upgrade project in the corporate headquarter office
• Implemented Track-It help desk software to document, track, research, escalate and/ or resolve end user issues
• Provide executive support to the CEO and senior leadership team in the corporate headquarter office
• Configured and supported Blackberry wireless devices
• Troubleshoot email routing issues
• Manage user accounts in Active Directory, as well as security groups and distribution lists

Bachelor Of Science (B.S.), Computer Systems

Certificate In Project Management, Project Management