Natalie Wallace Email & Phone Number

Knox County

Knox County

- Review claims, verify information, and resolve 35+ issues daily. - Approve lack of work, gather statements, and send to adjudication ensuring timely payment processing. - Work on projects as assigned by department manager and the assistant director to attain production goals monthly.

Maryville, Tennessee

-Managed caseload of having up to 15 children.-Scheduled meetings, created agendas, notified participants, secured location, and prepared documents. -Collaborated with legal department, educators, and healthcare professionals.-Interviewed and assessed children within 72 hours of entering custody. -Conducted home visits and supervised visitation twice.

Knoxville, Tennessee Area

• Processed individual and third party payments, scheduled recurring drafts for monthly premiums, investigated missing payments, requested refund payments, and stopped payments by handling 100+ inbound calls, daily.
• . Maintained confidentiality and the release of information were HIPAA compliant. Supported and assisted colleagues with projects and facilitated on time delivery.
• Averaged 98% in call quality assurance ratings.
• Maintained confidentiality of Protected Health Information (PHI).
• Delivered exceptional customer service.
• . Educated members about open enrollment.

Knoxville, Tennessee Area

• Maintained and completed the IEP caseload for 60+ special education students and assisted 4 teachers.
• Co-taught high school courses in Pre-Algebra, Algebra 1, and Algebra 2 for special education students.
• Analyzed testing data and created ways to increase student interest and understanding.
• Scheduled and organized meetings for staff.
• Served as a liaison and created strong interpersonal relationships with parents and students.
• Organized projects and facilitated on time delivery.

Knoxville, Tennessee Area

• Managed department with 15+ employees. Conducted extensive employee recruiting and responsible for filling 100+ positions; including screening, hiring, orienting, scheduling and training.
• Coordinated and staffed all club events and reduced cost by 20% hiring volunteers, trade networking, and negotiating donations; event’s attendance up to 350 guest and provided operating support.
• Designed flyers, schedules, monthly newsletters, calendars, brochures, signs and ads, birthday cards, business cards, pamphlets, and awards; Publisher efficient.
• Promoted programs, conducted tours, and increased enrollment by 25% through various marketing, outreach, and public relations tactics; met sales goals monthly and exceeded goals 11 months consecutively.
• Devised employee incentive program affecting a 90% retention rate; recognized for employee retention.

Clinton, TN

• Produced jobs, enhanced community, and stimulated the local economy for 7 years.
• Drafted employee handbook providing policies, procedures, benefits, health and safety, vision, and mission in adherence to DHS policies.
• Interviewed, hired, trained, managed, and evaluated 300+ employees, volunteers, and co-op students.
• Ensured compliance by maintaining knowledge of federal, state, and local payroll administration laws, regulations, and best practice.
• Audited and corrected time sheets to ensure accurate paychecks weekly.
• Processed, endorsed, and disbursed payroll checks.

Master Of Arts - Ma, Human Resources Development, 4.0

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations, 3.6

Bachelor Of Science (B.S.), Organizational Managent

Activities and Societies: Tusculum College Business ClubHuman Resource Concentration.

Associate Of Science (A.S.), Business Administration And Management, General

Associate Of Science (A.S.), Human Development And Family Studies, General