Natalie Youssef Email & Phone Number

Brisbane, Australia

- Provided therapeutic counselling that supported individualised healing and recovery.- Delivered appropriate client related advocacy which supported healing and the opportunity to thrive and belong in the Australian community.- Provided psychoeducation to enable clients to understand and develop strategies for recovery.- Ensure assessment and intervention is both trauma informed and culturally sensitive to the needs of survivors of torture and trauma.- Built and fostered collaborative partnerships with other agencies including other family members and community leaders.

Ymca Brisbane

● Provide psychological and counselling support to at risk secondary school aged students who attend the Vocational School. ● Deliver brief evidence based counselling interventions to young people to address students’ educational needs, mental health symptomology and behaviours of concern. ● Develop personal education plans for students who require counselling in collaboration with school staff. ● Design and facilitate group psychoeducation sessions and student support programs.

Robert Lee Ymca

● Lead program developer of 4 weeks of Group Based Training program to youth between the ages of 15-30 for over 10 intakes. Workshops included: Communication Skills/Conflict Resolution, Stress Management, Resume and Cover Letters and Interview Skills.● Program facilitator of workshops attended by over 150+ youth. Utilizing facilitation tools and techniques including different modes of learning (movement, visual and auditory), empathy and advocate of process, incorporating Non-Violent Communication/Compassionate Communication, Flexibility/Improvisation and Relationship Building. ● Employer Outreach/ Relationship Development: developed long lasting relationships with employers in diverse areas including health, education, publishing, nutrition and not for profits. Employers have included Habitat for Humanity, Vancouver Coastal Health, Scotiabank and No Frills.

Vancouver, Canada Area

● Assisted in the creation and support of age appropriate programs (newborns to 12 years) including parenting programs, recreational activities and camps. ● Developed strong relationships with families and children to create a supportive and nurturing environment. ● Lead trainer for new employees and used initiative to develop training manuals for new employees due to instructional information gap. ● Supported the management team with online database system, and regularly assist others in its use.

Vancouver, Canada Area

● Used initiative to seek out pilot youth leadership program from the City of Vancouver to implement at the YMCA. ● Actively advertised, liaised with various youth groups and organizations to recruit participants for program.● Planned, developed and co-facilitated over 10 workshops on identifying various forms of discrimination and empowering youth to take action. ● Planned and developed a youth conference attended by over 50 youth, addressing concerns of current consumption patterns. Organizations involved included: BC Poverty Reduction Coalition, Adbusters, One Earth, Free the Children and West Vancouver Community Centre. ● Acted as a mentor to youth in the planning stages of their own project development tackling a current social or political concern.

Vancouver, Canada Area

● Planned, developed and facilitated weekly literacy, employment and life skills program for up to twenty adult participants. ● Managed and supervised volunteer tutors within the literacy program as well as recruit, screen and train volunteers for all Frontier College's programs. ● Conducted regular evaluations for students to determine whether goals are being achieved. ● Successfully created lasting partnerships with various organizations including: Dress for Success, lawyers from West Coast Domestic Workers Association and Family Services.

Sydney, Australia

● Excelled in becoming lead trainer and mentoring over 50 new employees through every facet of the role of Child Protection Caseworker. ● Utilized high level of verbal and written communication skills in providing feedback to trainees.● Demonstrated knowledge of adult education and learning principles by guiding new employees to become confident and well experienced.