• Conduct manual testing for the integration of an AI personal assistant into CRM systems, ensuring seamless functionality and optimal user experience.• Collaborate closely with cross-functional teams to align testing strategies with project goals.• Develop and execute comprehensive test scripts, and cases, focusing on CRM-specific functionalities and AI interactions, and API testing for CRM platforms using Postman.• Identify, document, and track software defects using tools like TestRail and Trello, facilitating efficient communication and resolution.• Conduct thorough regression testing to validate fixes and enhancements, maintaining high-quality standards for CRM integration.• Conduct testing of natural language processing (NLP) capabilities within CRM workflows.• Participate actively in Agile processes, contributing to sprint planning, daily stand-ups, and sprint reviews.• Document in TestRail and communicate test results in Trello, providing valuable insights to stakeholders and supporting informed decision-making

• Executed comprehensive SQA testing, including Regression, Negative, UI and compatibility, WEB, AI, and Server-Client testing for desktop applications in multiple projects.• Employed Defect/Bug tracking methods and conducted Performance/Load/Stress testing.• Utilized JIRA, Zephyr, Xray, Trello, TestRail, and Cucumber Studio for effective Test Management.• Demonstrated proficiency in API Testing and Integration with Trello API, Postman, and Swagger.• Applied JavaScript and MySQL for Automation and Scripting, enhancing testing capabilities.• Adhered to Agile (Scrum) methodology throughout the software development life cycle.• Managed databases efficiently with MySQL and DBeaver.• Operated on Windows and Linux operating systems.• Utilized Gherkin/Cucumber for structured Behavior-Driven Development (BDD).• Executed manual test cases, identifying and documenting software defects.• Collaborated with the development team, resolving issues and verifying bug fixes.• Played a key role in creating and maintaining comprehensive test documentation in Jira.• Conducted usability testing to ensure user-friendly interfaces and optimal user experience.• Provided regular, insightful status updates on testing progress to project stakeholders