Marketing passionate with a broad experience: – managing a team of 4 content makers for company’s social medias; – making marketing and business plans; – increasing sales due to new marketing strategy;– adjusting Facebook Ads; – analyzing promotions and outdoor advertisements; – writing creative texts including SEO keywords. This list is constantly increasing due to my love for learning new things and practicing them at my work and even in my personal life.
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Content ModeratorGenpact Feb 2023 - May 2024Krakow Metropolitan AreaReviewing, classifying and/or removing content according to client guidelines, using specific tools and channels;Investigating and resolving complex content issues to the broader Trust and Safety team;Understanding and remaining updated on changing client policies and guidelines. -
Marketing SpecialistTowerrex Dec 2021 - Jan 2023Kyiv, Kyiv City, UkraineMade a successful marketing strategy that increased the number of regular customers by 15%; Effectively managed a team of 4 full-time content creators; Made product descriptions and analysed key words according SEO aproach; Implemented a new corporate strategy, resulting in a 10% sales increase.
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Promo AnalystFozzy Group Oct 2020 - Dec 2021Киев, УкраинаMade analysis of all the promo activities of the company;Managed the sales mechanism inside the CRM system;Cooperated with marketing specialists to make the most appropriate offers to customers. -
Chief Operations Manager AssistantRinsten Dec 2019 - Oct 2020Киев, УкраинаMain responsibilities included managing the orders from getting it from 2 sites and their sending from the logistics partners, assisting the CEO on meetings and translate the speech of partners when it's needed. Made the detailed Financial plan for future goods with all the needed info for investors – Balance, P&L, Cashflow. Could easily make the angry customers more loyal even when the good had a big delay (in times more than usual). Successfully for the company resolved PayPal disputes and could save customers loyalty at the same time. -
CopywriterLyreco Group Nov 2018 - Apr 2019Was a copywriter of the descriptions for the goods of Lyreco for their site. The main task was to make a storytelling about how you can use the appropriate good including its features.Wrote more than 300 texts in English. One of the Sections (100 texts) written by me were given as an example for others. -
Account Relationship ManagerEtsy.Com Feb 2018 - Jan 2019Киев, УкраинаMy responsibilities included speaking with customers, get the order and send it to the manufacturer, manage the terms of delivery and solving the problems people could have during the ordering or waiting for the package.Was responsible for more than 15 shops with different goods (wood accessories, laptop covers, leather bags, women lingerie, accessories for kids). In Christmas period prevented more than 100 bad reviews by a simple action even though all these orders were greatly delayed. Was a project manager of 3 shops and managed the creating of profile from the creation to its successful results.Wrote the stories, descriptions and all the needed info for all our shops.
Nataliia Zhyla Education Details
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Communication, Journalism, And Related Programs -
Business Administration, Management And Operations
Frequently Asked Questions about Nataliia Zhyla
What is Nataliia Zhyla's role at the current company?
Nataliia Zhyla's current role is Marketing Specialist, Kraków, Poland.
What schools did Nataliia Zhyla attend?
Nataliia Zhyla attended Jagiellonian University, National University Of Kyiv-Mohyla Academy.
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