Nataliia Zubenko Email and Phone Number

- Developed expertise in soap-making: Gained hands-on experience in crafting high-quality, visually appealing soaps through extensive research and workshops.- Successfully launched a small business: Established an online presence to sell handcrafted soaps on a local marketplace.- Mastered digital marketing techniques: Utilized Instagram to promote products and engage with potential customers.- Demonstrated a strong work ethic and entrepreneurial spirit: Independently managed all aspects of the business, from sourcing materials to packaging and shipping.- Contributed to community support: Donated handcrafted soaps to soldiers during wartime.- Acquired candle-making skills: Explored various candle-making techniques and identified a preferred style.

- Assisted in the execution of a construction project by coordinating schedules, managing budgets, and utilizing project management software such as MS Project, resulting in project completion 20% under budget and three months ahead of schedule.- Streamlined project timelines by 10% through the implementation of Lean methodologies, coordinating with cross-functional teams of 5-8 employees using Kaizen boards.- Coordinated and participated in 6 subprojects schedules: milestones, deadlines and tasks.- Data collection, analysis and extrapolation: overall equipment efficiency of manufacturing, injection molding and electronics; key performance indicators of production, tool and research and development engineers.- Data collection and analysis about new technologies: plastic painting and laser engraving. Further support in project realization.

- Optimized Production Processes: Implemented Lean Six Sigma methodologies to achieve a 25% increase in production efficiency and a 15% reduction in operational costs.- Streamlined Inventory Management: Utilized ERP systems (1C) to forecast demand and optimize inventory levels, resulting in a 25% improvement in on-time delivery.- Developed and Trained Team Members: Conducted training sessions on Lean principles (5S, Kanban, Value Stream Mapping) for over 30 employees, enhancing their skills and contributing to a more efficient and productive workforce.- Improved Operational Efficiency: Collaborated with cross-functional teams to streamline workflows and reduce lead times.

- Managed a high-volume workload by effectively prioritizing and multitasking various administrative tasks.- Maintained office security by handling opening/closing procedures and alarms.- Provided technical support by assisting the IT department with troubleshooting and basic tasks.- Enhanced communication and customer service by managing 50+ daily phone calls, including screening for interviews, and greeting customers professionally.- Demonstrated resourcefulness by resolving a client's billing issue and securing a loyal account.- Contributed to a positive work environment while caring for office pets: a cat and a parrot- Executed internal and external logistics tasks such as arranging new employee workplaces, sending parcels internationally, and coordinating customer contact in Europe and Far East. Successfully onboarded 20+ new employees.

- Developed strong customer relationships with architects and builders to increase sales. Increased sales by 10% through effective relationship building and regular follow-ups.- Provided exceptional customer service and support to maintain long-term relationships.- Successfully introduced a new product line to the Ukrainian market, overcoming challenges posed by established competitors though educating potential customers on the unique benefits and advantages of the new product through presentations and product demonstrations.- Overcame price objections and competitive pressures by highlighting the value proposition and long-term benefits of the product.- Collaborated with marketing teams to develop and execute effective marketing campaigns.- Developed strong negotiation skills and persuasive communication techniques.- Built trust and rapport with key decision-makers to facilitate smooth business transactions.

- Created from scratch a KPI management tool in MS Excel, based on which wrote technical requirements for the automated tool for the whole company, realized in 1C database.- Managed scheduling and coordinated over 60 meetings monthly, improving office efficiency by 10% through implementation of automated calendar systems and effective communication protocols.- Assisted in troubleshooting for office hardware, software and peripherals remotely.- Implemented a digital filing system using Microsoft Office Suite, reducing document retrieval time by 50% and enhancing overall office productivity.- Increased department hire rate for 50% over a year through resume screening. - Achieved a 100% efficiency rate in handling over 30 phone calls daily from potential clients, ensuring that no calls are missed and that all customers are satisfied with the information provided.- Managed all aspects of over a hundred of business trips, including obtaining visas, booking flights, arranging hotel accommodations, coordinating taxi transfers, and preparing financial reports upon arrival, demonstrating strong organizational skills and attention to detail

- Efficiently managed a high volume of customers in a fast-paced fast-food environment, ensuring timely order processing and delivery.- Demonstrated adaptability by taking on various roles, including serving, cooking, and bartending.- Provided excellent customer service by addressing customer needs and resolving issues promptly.- Maintained a positive and professional demeanor even in challenging situations, such as dealing with difficult customers.- Demonstrated strong work ethic and reliability by consistently arriving on time and fulfilling shift commitments.