Compiled user documentation and managed the help portalAnalyzed user feedback and compiled recommendations on new product featuresSet tasks for developers and monitored their progressAnalyzed the existing functionality for necessary changesProduced key point messages for the marketing department to ensure effective promotion of new product options among the existing and potential usersReached out to product users on behalf of the product development team

Processed customer requests regarding the products (troubleshooting and how-to)Analyzed problems to develop troubleshooting scenarios for usersHandled user requests for new functionality

Coordinating of all activities under different programsCommunication with clientsAnalysis of different messages to clients and communication improvementCoordinating clients' database in CRM-systemsPreparing technical functional and nonfunctional requirements to CRM

Developed a store promotion strategy and monitored its implementationManaged the content departmentDesigned product updates and set tasks for the developersIdentified the needs for product range expansion and managed ordersDesigned and delivered training courses for call center staff

- Authored content plans- Created content for various promotion channels- Used mailing lists (wrote letters and complied analytics)- Analyzed content performance

Authored content plansCreated content for various promotion channelsImplemented the SEO strategy for the platformDeveloped new platform functionality