Promote and source sustainably produced and environmentally responsible promotional merchandise. Cultivate and maintain strong client relationships as a primary account manager, serving as the main point of contact for all client-related inquiries, sales orders, branding, and presentations.Collaborate closely with the marketing team to develop compelling sales materials, presentations, and impact reports. Supported company-wide transition to Zoho software, improving environmental and social tracking and reporting. Conduct comprehensive research and ensure documented compliance while partnering with the merchandising team for the development and integration of new products.Assist in creating, editing, and proofreading sales, marketing, and website content to ensure accuracy and adherence to brand guidelines and sustainable principles. Draft, document, and support with the development of SOPs to ensure operational consistency, efficiency, and quality in adherence to company guidelines.

Responsible for branch employment, recruitment, and onboarding processesTrain and maintain branch tellers in money-handling, compliance standards, and security risks.Managed branch operations, including performance and growth initiatives, recruitment and staffing, and administrative functions.Marketed organization through various B2B databases to increase branch visibility and engagement.Trained and mentored branch tellers in money-handling, compliance standards, and security protocols.Authorized and performed financial services whilst cooperating with compliance and money-service security adherences.Responsible for branch communication initiatives through various media platforms to enhance customer experience.Delivered exemplary client service, working face to face daily with clients, demonstrating high levels of hospitality and professionalism.

Stayed up to date on requirements of all team positions to optimize an efficient and effective workplace.Developed and implemented strategies to enhance team performance, improve processes and boost results.Planned and delegated group and individual work assignments to trainees.Working closely alongside store leadership to instruct all onboarding/transferred team members.Utilize excellent time management skills for successfully delegating monthly trainings and compliance courses.Develop and implement strategies alongside leadership to enhance team performance and efficiency.Order writer experience including OTS standards and promotional displays.

Supervised team to efficiently serve guests and delegate server duties.Train new employees in compliance with food safety regulations, menuinformation, and restaurant standards.Oversee guest inquiries, requests, and conflict resolutions.Greet and allocate dine-in guests to tables efficiently with hospitality andpersonable guest interaction.Multitasked dine-in tables, telephone orders, and online orders while maintaininghigh customer satisfaction and hospitality.

Managed administrative processes and prepared key reports and documentation in compliance with FDOT.Gathered, entered, and updated data to maintain departmental records and databases.Coordinated with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.Informed customers about billing procedures, processed payments and provided payment option setup assistance.