Natali Mccaslin, M.A. Email & Phone Number

Bend, OR, US

• Responsible for managing 700+ season member accounts totaling over $2mil in revenue while fulfilling goals of account renewals
• Increase revenue streams through seat upgrades and add-ons, single-match premium seat sales and group sales
• Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty while developing an aptitude for identifying and resolving issues and providing prompt solutions to members’ concerns or.
• Create positive experiences for client retention throughout the season and perform matchday responsibilities
• Effectively communicate with clients, team members, and management, both verbally and in writing

• Generated new business relationships and revenue by utilizing Microsoft, Outreach and KORE platforms
• Incorporated all sales methods including cold calls, face-to-face appointments, arena tours, prospecting, and networking
• Developed and implemented effective service skills that aided in identifying and producing ticket sales and sustaining an effective referral program

Long Beach, California, United States

• Established and maintained effective referral program
• Maintained accurate records using established OTF sales systems
• Conducted telephone inquiries/follow up calls/customer care calls
• Responsible for processing accurate cash and credit card transactions

Long Beach, California, United States

• Provided useful supportive services to the various academic and administrative programs and/or departments
• Served and administered patrons with valuable experiences related to their educational goals

Long Beach, California, United States

• Researched and developed new strategies to create a better student-athlete and fan experience
• Created different content proposals for social media
• Assisted with the overall fan experience engagement

Long Beach, California, United States

• Assisted athletes in developing to their full potential and guide athletes in their chosen sport
• Trained athletes by analyzing individual and group performance
• Instructed in relevant skills, provided appropriate forms of constructive feedback, and cultivated a healthy learning environment for all athletes

Cypress, California, United States

• Assisted the Health Center and Athletic Training staff with daily antigen testing for student-athletes
• Provided cleared reports to coaches, administrators, and staff
• Helped oversee student-athletes in the Success Center by logging hours and referring them to additional services

Costa Mesa, California, United States

• Educated guests on lululemon products regarding its fit, function, and fabric features
• Received and processed restock
• Worked on a POS system to help clients with purchases and transactions
• Cultivated qualities of personal responsibility, greatness, integrity and choice

STAR (Sport Training and Research) is a research program at California State University, Long Beach, directed by Dr. Will Wu, that offers students the opportunity to conduct multidisciplinary sport science research while providing athletes with evidence-based training practices.

• Handled schedules and appointments while maintaining filing systems
• Managed teams’ social media platforms and promoted events and games
• Helped conduct fundraising events for the organization

Costa Mesa, California, United States

• Educated guests on lululemon products regarding its fit, function, and fabric features
• Received and processed restock
• Worked on a POS system to help clients with purchases and transactions
• Cultivated qualities of personal responsibility, greatness, integrity and choice

Long Beach, California, United States

• Provided multifaceted teacher-student classroom support
• Led educational games and student group activities
• Assisted children with special needs (e.g., Autism Spectrum Disorder and Attention Deficit and Hyperactivity Disorder) in classroom learning

Long Beach, California, United States

• Supervised and guided children in summer camp activities
• Offered emotional support and ensured children’s safety
• Created and organized motor learning exercises implemented using both indoor and outdoor sports and activities
• Educated children on working individually and within a group as collaborative team members

Carlsbad, California, United States

• Engaged with guests to ensure they were pleased with both food and service
• Handled customer complaints while providing appropriate solutions and alternatives within time limits
• Managed large amounts of incoming calls and reservations
• Assisted with other positions in the restaurant on an as-needed basis

Carlsbad, California, United States

• Supported store manager and performed management duties such as opening and closing the store when the manager was absent from store
• Directed team members through their daily routines and scheduled tasks
• Provided quality customer service (e.g., interacting with customers, answering customer inquiries, and effectively handling customer complaints)

Master Of Arts - Ma, Sport Management

Bachelor Of Science - Bs, Kinesiology: Sport Psychology And Leadership