Nataliya Ishchenko Email & Phone Number

Hi! Thank you for taking interest in my profile. I'm Nataliya, an experienced support professional seeking new opportunities in customer-centric positions. Throughout my career, I've been focusing on customers' objectives and long-term goals, which helped me achieve high levels of user satisfaction. • Experience:‣ [8 months] Account Manager:- customer onboarding and support: live video demos/calls, assistance in a chat, and via email;- feedback processing (creating surveys, collecting and sorting, feature description - research, requirements & mockups);- registration and billing reporting;- CRM upkeep (managing contacts, segmentation);- life-cycle & promotional email marketing.‣ [3 years - part-time] Customer Support Quality Assurance Specialist:- performing quality assurance reviews for Level 1 and Level 2 customer support representatives.‣ [5 years] Customer Support Representative: - assisting external clients in selecting products to build their websites (chat, email);- reviewing documentation and reporting on inaccuracies according to current procedures;- supervising customer support representatives during their transition to Level 2.• Top skills:‣ English C1 (Advanced) proficiency: verbal & written, ability to work with various accents [communication via chat, email, or a video call];‣ Learning and Communication: understanding complex products and guiding its users in a simple but structured user-friendly manner;‣ Problem-solving and adaptability:focusing on deep knowledge of the product and leveraging its functionality to find solutions;‣ Active listening and feedback: turning users' dissatisfaction and need for improvements into process/feature descriptions with requirements and mockups. • Tools:‣ Support tools: Kayako, custom chat solutions, Google Workspace (Gmail, Gmeet, Calendar), Outlook, Calendly, Zoom, GoTo Meeting.‣ Billing: Stripe, RevenueCat.‣ Planning, documentation, and reporting: Google Workspace (Sheets, Tables), Atlassian (Jira, Confluence, Trello), Notion.‣ Mockups: Miro, Figma on a basic level.‣ CRM and email marketing: Mailchimp.Let's connect! I'm available to chat here, on LinkedIn, or feel free to email me at nataliya.ishchenko.752@gmail.com. Have a good one✨