Natallia Rohava Email and Phone Number
As Service Desk Technician (L1.5 Support) in EPAM (MS Dynamics CRM support):- Communication with customers via email and phone / skype / Teams calls- Work with support portal (registration, prioritizations, assignment, resolving, escalation of tickets)- Support of CRM users (consultation, incident management, permissions issues)- Work with project specification- Adding articles / How To instructions to knowledge base- Training of team membersAs Application Support Analyst in EPAM:- Everyday Support activities (L 1.5 Support and Dev Team)- Checking and handling of non standard issues with L1.5 and Dev Teams- Provision of workarounds to L1,5 and users- Finding gaps in specification and reporting them to JIRA- CRM Workflows monitoring- Integration Support (SharePoint and other internal systems)
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Application Support AnalystEpam Systems Sep 2021 - PresentМинск, Республика БеларусьMicrosoft Dynamics CRM application support- Everyday Support activities (L 1.5 Support and Dev Team)- Checking and handling of non standard issues with L1.5 and Dev Teams- Provision of workarounds to L1,5 and users- Finding gaps in specification and reporting them to JIRA- CRM Workflows monitoring- Integration Support (SharePoint and other internal systems) -
Service Desk TechnicianEpam Systems Sep 2018 - Sep 2021Минск, Республика Беларусь- Communication with customers via email and phone / skype / Teams calls- Work with support portal (registration, prioritizations, assignment, resolving, escalation of tickets)- Work with escalated issues - Support of CRM users (consultation, incident management, permissions issues)- Work with project specification- Adding articles / How To instructions to knowledge base- Training of team members
Frequently Asked Questions about Natallia Rohava
What company does Natallia Rohava work for?
Natallia Rohava works for Epam Systems
What is Natallia Rohava's role at the current company?
Natallia Rohava's current role is Application Support Analyst / Customer Support – EPAM Systems.
What schools did Natallia Rohava attend?
Natallia Rohava attended Institute Of Management And Business (Minsk), Itmine.
Who are Natallia Rohava's colleagues?
Natallia Rohava's colleagues are Maksim Karev, Evgenii Posukhov, Diya Ba, Andrii Tsyhanko, Oleg Ovechko, 🧳yauheni Zakharych, Andrea Barabás-Demeczky.
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