Nátally Lirman Email & Phone Number

State Of Paraná, Brazil

Curitiba, Paraná, Brazil

•Solid experience in prospecting, sales, negotiations, and customer relationship management, focusing on maximizing business opportunities and driving company growth, in the context of digital transformation.•Cultivation of strong technical and commercial relationships, deeply understanding customer needs and offering customized solutions that anticipate strategic movements.•Identification and leveraging of service expansion opportunities, using upsell and cross-sell techniques to increase revenue and add value to customers.•Meticulous monitoring of the execution and results of the customer portfolio, ensuring consistency and alignment with expectations.•Proactive CRM management, keeping it updated with accurate information to effectively guide the sales strategy from the outset.•Efficient coordination between teams, ensuring technical delivery aligned with customer needs and company objectives.•Maintaining close relationships with customers through regular visits and frequent communication, aiming to ensure satisfaction and continuous project success.•Effective management of the Pre-Sales process, ensuring team readiness and proposal submission after a comprehensive analysis of customer needs.•Continuous updating with the company's key solutions to offer the best solutions aligned with customer objectives.•Commitment to customer satisfaction and preservation of the company's reputation, ensuring excellence in all interactions.•Strategic support for customers and active participation in the planning of the Growth Unit, contributing insights to drive growth and innovation.

Curitiba, Paraná, Brazil

• Detailed market analysis and identification of business opportunities in the context of digital transformation;• Active prospecting of potential clients (leads) using outbound and inbound marketing strategies;• Precise execution and monitoring of the cadence flow, adjusting strategies as needed for results optimization;• Registration and maintenance of leads and accounts in the CRM, ensuring accurate and up-to-date data for better management and analysis;• Continuous acquisition of knowledge and regular updates on the digital transformation services market, covering topics such as ERP, SAP S/4HANA, AMS, RPA, BPO, Software Factory, AI, Data, among others;• Solid commitment to established goals and constant focus on measurable results in the context of digital transformation;• Effective collaboration with multidisciplinary teams to align strategies and approaches, ensuring an integrated service offering;• Development of lasting relationships with clients, acting as a reliable consultant and strategic partner;• Active monitoring of digital transformation trends, incorporating the latest innovations and best practices into consulting approaches;• Participation in industry events, conferences, and workshops to strengthen the consultancy's presence in the market and maintain a relevant network of contacts;• Regular reporting of activities, performance analysis, and feedback for continuous improvement of prospecting and service strategies.

Curitiba, Paraná, Brazil

Curitiba, Paraná, Brazil

Curitiba, Paraná, Brazil

• Proactive and responsive customer service;• Efficient resolution of problems and issues related to orders, deliveries, and products;• Detailed registration and maintenance of customer information in the company's CRM;• Collection and documentation of customer feedback for continuous improvements in delivery services;• Close collaboration with internal teams, such as logistics and technical support, to ensure effective problem resolution;• In-depth knowledge of the products and services offered by the company;• Monitoring performance metrics, such as delivery time, customer satisfaction, and problem resolution;• Clear and assertive communication, ensuring that customers are informed about the status of their orders and any pending issues;• Commitment to excellence in customer service, establishing and surpassing satisfaction goals set by the company.

Curitiba, Paraná, Brazil

• Personalized and consultative customer service, providing support in selecting products tailored to individual needs;• Proactive resolution of inquiries, concerns, and issues related to Boticario's products;• Detailed registration of customer information in the CRM, ensuring a precise and up-to-date database;• Offering tips and guidance on the correct use of products, maximizing benefits for customers;• Efficient management of complaints and returns, ensuring customer satisfaction and resolving issues quickly and effectively;• Keeping abreast of trends in the cosmetics industry to provide customers with updated information;• Conducting satisfaction surveys to gather valuable feedback and drive continuous improvements in products and services;• Proactive communication about new product launches, promotions, and special events;• Commitment to high standards of customer service, contributing to the strengthening of the brand's image in the market.

Curitiba, Paraná, Brazil

• Courteous and efficient customer service at the cash register, ensuring a positive experience for customers;• Proficiency in operating cash register systems and accurately processing financial transactions;• Proactive offering of financial products, including Lojas Renner credit cards, based on the needs and profile of the customer;• Clear explanation of the benefits and advantages associated with financial products, promoting customer enrollment;• Processing requests for new cards, following procedures established by the company;• Conducting opening and closing procedures at the cash register in accordance with Lojas Renner standards;• Efficient resolution of issues related to financial transactions, ensuring customer satisfaction;• Continuous updating on the financial products offered, including their features and policies;• Strict adherence to security and compliance policies related to financial transactions.