Natalia Tolmacheva Email & Phone Number

Hoofddorp, Nh, Nl

Hoofddorp, Nh, Nl

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

As Head of the Customer relations department I have- successfully restructured and optimized key processes inside the department, improving department’s performance and transparency. - enhanced customer service quality through a client-focused approach, resulting in higher satisfaction rates and the development of stronger, long-term client relationships as well as increasing the number of clients- led comprehensive case studies to analyze past experiences, using its insights to implement strategies that prevent the recurrence of mistakes- worked in collaboration with the marketing department to develop a comprehensive set of informational documents for the clients, improving the quality and clarity of communication- taken the lead in developing and implementing the company's first group employee onboarding program, establishing a comprehensive and structured system to efficiently integrate new hires. This program was designed to standardize the onboarding process, providing new employees with necessary tools and knowledge, as well as giving them support, professional and personal.- created and implemented the 1-1 sessions system inside my department which led to improved team communication, increased employee engagement and performance

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

Moscow, Russia

- Internal and external ongoing partnership support and development, empowering rapid organizational growth by managing daily operations and continuously improving working procedures- Organizing and hosting international partners’ visits,arrangements to create a smooth and hospitable experience- Partnering with managers to optimize internal policies: recruiting, NDA, roles andresponsibilities, resulting in clarity, transparency, and structure- Organizing company events (conferences, workshops, training).- Serving as the primary point of contact for an average of 100 requests per week, managing the Europe and US partner funnel, resulting in several deals and the internal office employees doubling in a year

St Petersburg, St Petersburg City, Russia

- Organized, prepared, and delivered international exhibitions and fair participations(Zurich, Frankfurt, Nuremberg, Singapore etc)- Was responsible for international deal accounting including clients and resellers fromEurope, Asia, and the USA.- Providing administrative support for the CEO - travel arrangements, documents andvisas applications, reports, translation services during the exhibitions and negotiations.- Supervising and supporting the junior managers, organizing the training activities.

Worldwide

Oral and written translations of the texts, speeches etc.

St Petersburg, St Petersburg City, Russia

Floral design and decoration services- Managing business operations full-cycle: sales, supplies, design, on-site decoration work- PR, contracting, and accounting- Project management and supplies chain planning- Concept design and presentations to potential clients (brides and grooms, cafe andphoto studio owners)- Managing the social media - photos, texts, sales.

Specialist, Portuguese Language And Literature, Diploma With Distinction

Activities and Societies: The leader of the faculty students union (2005-2007), the administrative director of the faculty's 'Club.

Florist

The full course of the creative flower compositions, bouquets and other floral decorations.