Nataly Ramos Email and Phone Number

Accountable of QA KPI´s and give visibility to operation through dashboards using Data Studio and Excel (Formulas, autocrat, etc).Ensure consistency and alignment to the client's parameters and reach the monthly evaluation targets.QA and CSAT Root Cause Analysis to present results during MBRs, QBRs, Etc.Client escalations and client facing meetings.Develop the talent of the staff in charge.

Call and process monitoring in order to provide actionable insights.Communication and Partnership between departments about the processes and procedures provided by the client.In charge of QA and CSAT induction to new hires.

Answering customers inquiries.Keeping records of customer interactions, transactions, comments, and complaints.Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.