Nataly Tsui Email & Phone Number

Cerritos, California

Cerritos, Ca

Irvine, Ca

- Reviewed and maintained technical documentation, coordinated training efforts and documented new processes in supporting software solutions for Oracle Siebel CRM systems- Maintained day-to-day systems support and development activities by responding to problems efficiently and ensuring timely resolution of all support requests from end users- Defined bugs, system issues and enhancements to existing application and coordinated with external IT suppliers and service providers to delivery requirements of SLAs- Functioned as a primary liaison between departmental leads, field service engineers and IT Systems delivery team to report existing application and process challenges, then recommended new solutions and next steps for system enhancements- Performed and led User Acceptance Testing (UAT) efforts for a large-scale, high-profile Oracle CRM system deployment between ASP and other Johnson & Johnson affiliates- Identified and communicated system defects based on projected end-user response to system functionality, in order to drive action plans and improvement phases for the next wave of testing

Costa Mesa, California

- Lead business analyst on a multi-departmental business intelligence team, responsible for communicating and documenting reporting requirements, capturing detailed business logic and rules, calculating key performance indicators and metrics, and documenting data tables and primary sources for the business unit and technical leads- Experience with project management initiatives and leading business conference calls for all technical and business leads for all project tasks; including but not limited to: creating agenda items, meeting minutes and action items, administering SharePoint to document all project updates, and initiating sound recommendations to ensure all project deadlines will be met- Acute ability to identify project scopes, document timelines and final report deliverables, and make recommendations to business and technical leads for future analytics and reporting requests from all internal stakeholders- Actively facilitates timely and accurate completion of reporting data by providing thorough analysis and recommending action for budget and risk items not in alignment with the program- Strong experience with developing operational reports through independent research, correlating complex data from multiple sources and ensuring compliance within the appropriate guidelines- Optimized and automated a complex Automotive Services auditing process involving criminal background checks for external contract vendors, ensuring that monthly document submissions from supervisors to managers ran efficiently such that internal auditors had direct access to review the documents in compliance- Updated and wrote Procedure Bulletins to senior managers, addressing database changes and updates to current processes, to be communicated to office and field staff- Acted as liaison between external corporate vendors and our Emergency Roadside Services management team, in addressing technical issues, reporting malfunctions and discrepancies in the data provided

La Palma, Ca

Edison SmartConnect™ Deployment - Special Projects team-Actively supported the Deployment Integration team with projects ranging from SmartMeter ad-hoc reporting, project documentation and forecasting on installation schedules and actual deployed meters-Created end-to-end process flowcharts to document the SmartConnect claims and investigation procedure, ensuring each process was properly captured by seeking subject matter experts for collaboration review, documenting analysis and findings, then implementing changes as needed with SCE stakeholders buy-in-Managed the SmartConnect Quality Control Access database, by running multiple queries and Excel macros, to monitor, track and trend daily and monthly goals, actual inspection closure and incident rates for management review and decision-making-Determined the need and initiated new strategies and process for an internal Document Library, designed to house multiple files from external clients in one centralized location, thus improving efficiency, access and organization within internal SCE clients-Experience with problem reporting and resolution, correlating data from multiple sources, and developing strategies for new analysis and ensuring compliance with the appropriate guidelines-Utilized MS Project and Visio to collaborate with multiple internal and external stakeholders to monitor new projects, plan and prepare formal presentations, and document execution plans to ensure action items are completed on schedule and within budget-Coordinated and facilitated meeting notes, agendas and progress reports, to provide technical recommendations to clients/end-users, integrate work across relevant areas, and manage risks associated with resource allocation-Strong background with Business Intelligence and Business Objects platform, including data warehousing fundamentals, query development and troubleshooting, data compilation and modifying reporting requirements for both internal and external customers

-Loss Share reporting to FDIC, for acquired banks United Commercial Bank (UCB) and Washington First International Bank (WFIB)-Ensure data integrity with reporting on shared-loss loans, by working with supervisors to research and board loan reporting information into data warehouses and loan systems-Facilitate various special projects in Loan Servicing department, including (but not limited to): trade-line advance/payment activities, data reporting between Appraisal and Loan Servicing departments, payment remittance reporting to third-party participating banks and other companies, etc.-Led automation project and coordinated with the Management Information Systems (MIS) team in developing scheduled, auto-generated reports to various clients within the Bank-Developed and generated Bank-wide daily delinquency and projected loss reports to Executive Vice Presidents and the CFO-Designed flowcharts intended for analyzing and streamlining current processes and procedures, related to loan operations-Participated in many project management meetings and assisted supervisors in designing new processes and long-term goals for different teams-Utilized Business Objects software to query logic and download specific loan reports for various departments, including Loan Servicing, Corporate Finance, Accounting, Appraisal, Mortgage Lending, Credit Review

-Performed ad-hoc reporting and supported various projects on daily or monthly tasks, within the Loan Servicing Dept-Primarily handled assignments related to bank acquisition and system conversion, data and spreadsheet analysis, quality control and data integrity, commercial loan documentation and funding, and process improvement and streamlining initiatives-Knowledge and experience with loan system data on various Commercial and Mortgage products, including Commercial Real Estate (CRE), Land, Construction, Consumer, HELOC, SFR, Trade Finance and C&I loans-Utilized Foxtrot program to design commands and script thousands of data and coding changes to our core Metavante loan system

Master Of Business Administration (Mba), It & Decision Technologies

B.S., Management Science

Activities and Societies: Delta Sigma Pi, National Society of Collegiate Scholars (NSCS) member, Student Council at Eleanor Roosevelt.

German Literature Minor, German Studies

U.C. Education Abroad Program - Advanced Immersion, April-July 2008

High School Diploma

Activities and Societies: Associated Student Body (ASB), Basketball, Orchestra, German Club