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Natanya Anderson Email & Phone Number
Vice President Customer Experience Strategy and Operations
at
Udemy
1 work email found
@spredfast.com
7 phones found area 512 and 617
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President Customer Experience Strategy and Operations
Location
Austin, Texas Metropolitan Area, United States
Who is Natanya Anderson? Overview
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Quick answer
Natanya Anderson is listed as Vice President Customer Experience Strategy and Operations at Udemy, based in Austin, Texas Metropolitan Area, United States. AeroLeads shows a work email signal at spredfast.com, phone signal with area code 512, 617, and a matched LinkedIn profile for Natanya Anderson.
Natanya Anderson previously worked as Vice President of Global Customer Strategy and Success at Khoros and Podcast Host at Khoros. Natanya Anderson holds Bachelor Of Arts - Ba, Latin from The University Of Texas At Austin.
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{first_initial}{last}@spredfast.com
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Profile bio
About Natanya Anderson
If there's one mantra that encapsulates my ethos, it's this: The customer experience is the ultimate driver of organizational growth. In a world where every interaction matters, I've dedicated my career to ensuring the customer's voice isn't just heard, but is the cornerstone of transformative strategies.๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐. ๐๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐. ๐๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐.With over two decades of bridging the gap between services, support, and customer success, my career is deeply rooted in two principles: teaching and technology. I began my career as a 5th generation teacher. This foundation seamlessly transitioned into the EdTech space, where I authored over 20 technical books. Later, I became the VP of Content and Community Services for a SaaS company where I empowered client's customers with technology, creating strong market differentiation. At Whole Foods Market, I championed a consistent digital and in-store customer experience as a Sr. Director of Marketing - Social Media, CRM, and Customer Service. At my current organization, Khoros, I foster a culture where customer-centricity is the bedrock of organizational success. I mentor my globally dispersed team to partner with customers to leverage technology and strategy to create memorable experiences which has positioned Khoros as a leading SaaS company for enterprise brands and agencies. In my roles as the Head of Strategic Services, Customer Solutions, and even Customer Enablement, I've prioritized people development with a strong focus on performance against KPIs. ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐ญ๐ฒ ๐๐๐๐๐๐ซ๐ฌ๐ก๐ข๐ฉLeadership development and community are pillars of my ethos. My board roles at TexARTS and Les Dames D'Escoffier โ Austin Chapter, and past presidency at the Austin Food Blogger Alliance, are a strong reflection my my personal interests and commitment. I am also a proud member of Chief, championing women in leadership. ๐๐๐ญ'๐ฌ ๐๐จ๐ง๐ง๐๐๐ญIf you're passionate about transforming customer experiences or want to exchange insights on leadership and community engagement, I'd love to connect and explore synergies.
Listed skills include Social Media Marketing, Content Strategy, Social Media, Blogging, and 46 others.
Current workplace
Natanya Anderson's current company
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23 roles · 33 years
Natanya Anderson work experience
A career timeline built from the work history available for this profile.
Vice President Of Global Customer Strategy And Success
CurrentResponsible for Customer health, retention, and growth grounded in the combined value generated by a best-in-class SaaS platform and expertise-driven partnership. Focused on refining internal partnerships with Support, Product, and Engineering to improve the overall customer experience to drive increased renewal and retention rates.โ Lead a global team.
Mar 2024 - Present
Podcast Host
CurrentI have the privilege of steering the conversations on the "Titans of Customer Engagement" podcast, a platform dedicated to elevating the discourse around customer experience. Recognizing the challenges organizations face in unifying and enhancing customer interactions, our podcast serves as a strategic guide. We delve deep into topics like embracing.
Jun 2021 - Present
Executive Leader, Strategic Services
Khoros, formerly Spredfast + Lithium, is a global customer engagement software company that provides online community management, social media marketing, social media analytics, digital care, and content management software and services to enterprise brands and agencies.As Head of Strategic Services, I spearhead operational strategy inclusive of sales and.
Sep 2022 - Mar 2024
Vice President Of Customer Solutions
Created a unique department that bridged the Khoros Sales and Customer organizations with an innovative global Professional Services solutions team focused on ensuring customers had the right services to realize the full ROI of their technology investments. Partnering closely with Professional Services, Sales, Customer Success, and Product leadership.
Nov 2019 - Sep 2022
Vice President Customer Enablement (Formally Spreadfast + Lithium)
Played an integral role post M&A operationalizing three services teams with diverse breadth of capacities with minimal attrition and impact to customers. Led the Customer Enablement team into the future with a focus on harnessing the true potential for integrated care and marketing efforts across Fortune 1000 customers from every vertical.
Mar 2019 - Nov 2019
Vice President Of Enablement (Formerly Spredfast)
Recruited by Chief Customer Officer to lead global Professional Services team leveraging intimate knowledge of platform from Whole Foods Market deployment. Transformed operations to allow exponential scaling to accommodate globally dispersed customer onboarding and education.โ Revamped go-to-market strategy for services offerings designed to complement.
Oct 2016 - Sep 2019
Chairperson
CurrentTexARTS Association for the visual and performing arts was founded in 2005 by 12-year veteran of the Broadway Stage Robin Lewis and former director of the world-renowned Martha Graham Dance Company & School Todd Dellinger. From the inception, TexARTS produced professional productions while providing theatre arts education to young aspiring artists in the.
Dec 2016 - Present
Chief Member
I joined Chief to be a part of this powerful private network built to drive more women into high-impact roles and keep them there. Chief is the only organization specifically designed for women leaders to strengthen their journey, cross-collaborate across industries, and effect change from the top-down.
Aug 2022 - Sep 2023
Sr. Marketing Director, 365 By Whole Foods Market
Personally selected to develop marketing strategy for innovative brand-new store concept, 365 by Whole Foods Market. Developed brand concept, digital experience, omnichannel marketing, loyalty program, in-store marketing, PR, and KPIs for the launch of 3 stores in California, Washington, and Oregon.โ Fostered an innovation center culture within 365 and.
Oct 2015 - Oct 2016
Global Director Social Media, Crm, And Customer Service
Quickly promoted to scale corporate social media strategy to encompass integrated marketing campaigns throughout hyper-local regional stores leading a team of 5 direct and 1,500 indirect reports.โ Partnered with marketing team to align local social media teams with Whole Foods' tone, voice, and visuals resulting in unified brand image, increasing customer.
Jun 2012 - Oct 2015
Head Of Social Media
Mastermind social media strategy encompassing central brand strategy and governance across 400 stores and 1.5K social media channels. Procured social media management software and established KPIs for social media revenue growth, customer acquisition, and engagement.
Aug 2011 - Jun 2012
Austin Food & Culture Blogger
Austin Food Lovers' Companion
Provide content for epicureans and food experience enthusiasts with a focus on Austin events, new restaurant offerings, and local food personalities.
May 2007 - Aug 2015
Vice President Of Content And Community Services
Prepared organization for acquisition while remaining a servant leader to a team of creatives. Lead community, content, and influencer outreach practice with a focus on maintaining a profitable professional services practice, heightened user engagement, scalable operations, and measurable results.โ Developed strategies, tools, and processes for managing.
Dec 2010 - Aug 2011
Vice President Of Content (Formally Powered, Inc)
Helmed content marketing and community management leadership for a team of creative directors, community managers, designers, writers, and managing editors for clients and Powered, Inc. โ Pioneered scaled community management approach that encompassed front-line off-shored support, traditional moderation, and subject matter expert interactions for deep yet.
Oct 2008 - Dec 2010
Executive Creative Director ( Formally Powered, Inc)
Recruited by executive leadership to return to organization to evolve offerings from an educational, editorially-focused content product to a complete portfolio of interactive products including video and flash-based offerings catapulting margins 60-70%, owning 40% of overall revenues. โ Supported cross-functional leaders with go-to-market initiatives, new.
Oct 2006 - Oct 2008
Senior Product Editor
Drove the development of web experiences for the Enterprise Solutions and Innovations teams in support of aligning business requirements with creative team efforts. โ Developed strategic roadmap for the Enterprise Solutions team to evolve online presence and message.
Jul 2006 - Oct 2006
Content Manager And Strategist (Formally Powered, Inc.)
Transformed content team into a scalable revenue generator and implemented revenue and margin KPIs. Led a team of 20 and collaborated closely with SMEs to develop customer content within SaaS platform.
Oct 2001 - Jun 2006
Business Analyst( Formally Powered, Inc.)
Defined Poweredโs next-generation learning center platform and created a bespoke structured data model within SaaS platform.
Jun 2000 - Oct 2001
Courseware Development Lead
Bridged the gap between end users and technologists by leading team of courseware authors in the development of technical courseware for Pervasive's Web development tool and database product.โ Developed comprehensive train-the-trainer program to improve quality of training delivered by internal trainers and independent training partners.
Apr 1999 - Apr 2000
Technical Writer And Trainer
Inspired team of content and application developers in the implementation of complete web-based training system. Authored and co-authored 20+ books including HTML For Dummies, XML For Dummies, XML Black Book, and the Hip Pocket Guide to HTML (as Natanya Pitts).
1996 - 1999
~3 yrs
Web Content Specialist
Pioneered early-stage EdTech research firm web presence. Developed and deployed organization's first website for education professionals and policy makers.
1994 - 1996
~2 yrs
Latin Teacher - Martin Jr. High School
Awarded topmost teacher evaluation rating as first-year 7th and 8th grade Latin teacher.
1993 - 1994
~1 yr
1 education record
Natanya Anderson education
-
The University Of Texas At Austin
FAQ
Frequently asked questions about Natanya Anderson
Quick answers generated from the profile data available on this page.
What company does Natanya Anderson work for?
Natanya Anderson works for Udemy.
What is Natanya Anderson's role at Udemy?
Natanya Anderson is listed as Vice President Customer Experience Strategy and Operations at Udemy.
What is Natanya Anderson's email address?
AeroLeads has found 1 work email signal at @spredfast.com for Natanya Anderson at Udemy.
What is Natanya Anderson's phone number?
AeroLeads has found 7 phone signal(s) with area code 512, 617 for Natanya Anderson at Udemy.
Where is Natanya Anderson based?
Natanya Anderson is based in Austin, Texas Metropolitan Area, United States while working with Udemy.
What companies has Natanya Anderson worked for?
Natanya Anderson has worked for Udemy, Khoros, Texarts, Chief, and Whole Foods Market.
How can I contact Natanya Anderson?
You can use AeroLeads to view verified contact signals for Natanya Anderson at Udemy, including work email, phone, and LinkedIn data when available.
What schools did Natanya Anderson attend?
Natanya Anderson holds Bachelor Of Arts - Ba, Latin from The University Of Texas At Austin.
What skills is Natanya Anderson known for?
Natanya Anderson is listed with skills including Social Media Marketing, Content Strategy, Social Media, Blogging, Strategy, Content Management, Digital Strategy, and Leadership.
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