If there's one mantra that encapsulates my ethos, it's this: The customer experience is the ultimate driver of organizational growth. In a world where every interaction matters, I've dedicated my career to ensuring the customer's voice isn't just heard, but is the cornerstone of transformative strategies.𝐔𝐍𝐋𝐎𝐂𝐊𝐈𝐍𝐆 𝐆𝐑𝐎𝐖𝐓𝐇. 𝐔𝐍𝐋𝐄𝐀𝐒𝐇𝐈𝐍𝐆 𝐈𝐍𝐒𝐈𝐆𝐇𝐓𝐒. 𝐔𝐍𝐂𝐎𝐕𝐄𝐑𝐈𝐍𝐆 𝐈𝐍𝐍𝐎𝐕𝐀𝐓𝐈𝐎𝐍.With over two decades of bridging the gap between services, support, and customer success, my career is deeply rooted in two principles: teaching and technology. I began my career as a 5th generation teacher. This foundation seamlessly transitioned into the EdTech space, where I authored over 20 technical books. Later, I became the VP of Content and Community Services for a SaaS company where I empowered client's customers with technology, creating strong market differentiation. At Whole Foods Market, I championed a consistent digital and in-store customer experience as a Sr. Director of Marketing - Social Media, CRM, and Customer Service. At my current organization, Khoros, I foster a culture where customer-centricity is the bedrock of organizational success. I mentor my globally dispersed team to partner with customers to leverage technology and strategy to create memorable experiences which has positioned Khoros as a leading SaaS company for enterprise brands and agencies. In my roles as the Head of Strategic Services, Customer Solutions, and even Customer Enablement, I've prioritized people development with a strong focus on performance against KPIs. 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩Leadership development and community are pillars of my ethos. My board roles at TexARTS and Les Dames D'Escoffier – Austin Chapter, and past presidency at the Austin Food Blogger Alliance, are a strong reflection my my personal interests and commitment. I am also a proud member of Chief, championing women in leadership. 𝐋𝐞𝐭'𝐬 𝐂𝐨𝐧𝐧𝐞𝐜𝐭If you're passionate about transforming customer experiences or want to exchange insights on leadership and community engagement, I'd love to connect and explore synergies.