Natasha A

Natasha A Email and Phone Number

Junior QA Analyst at WorkEasy Software - Aspiring Web Developer @
Natasha A's Location
Miami-Fort Lauderdale Area, United States
About Natasha A

With over 4 years of experience in IT across IPT work with software and hardware support, troubleshooting and configuring Cisco phone devices, desktop support, implementation through software configurations and customer trainings, and QA, I have an insight into various software, the needs of users, and the importance of software evaluation. I am a technologist who understands software processes and have a strong curiosity for solving technical pain points and seeking to improve experiences for users.Growing up, I was the IT technician of my family, helping my parents with technology as they weren’t the most savvy. I also always had a love and appreciation for digital art. Tech savviness is a trait that fuels my interest in the field of Technology and my desire to create further propels my ultimate goal to become a Web Developer.My curiosity of the Technology field and interest in Web Design led me to attend the LaunchCode LC101 Web Development program, where I gained further insight on the SDLC, getting exposure to the process of creating and deploying software. My time at BrainStation expounded on what I learned at LaunchCode and I am identifying my facility for front-end and back-end code. As a Junior QA Analyst, I now work to evaluate software for any bugs and errors in the UI and to identify areas of improvement to pitch as product enhancements, rounding out my overall experience with software. I've recently graduated from the BrainStation Software Engineering program and am actively learning to further expand my toolkit to ultimately prepare myself for an opportunity that will allow me to marry my creativity with the technical skills I pick up along the way.

Natasha A's Current Company Details
LaughLoveLive Again

Laughlovelive Again

Junior QA Analyst at WorkEasy Software - Aspiring Web Developer
Natasha A Work Experience Details
  • Laughlovelive Again
    Digital Marketing Specialist And Administrative Assistant
    Laughlovelive Again Apr 2021 - Present
    ▪ Accountable for website maintenance and physical/ digital marketing material▪ Complete invoices and assist with payroll
  • Workeasy Software -Formerly Easyworkforce
    Junior Qa Analyst
    Workeasy Software -Formerly Easyworkforce Jul 2023 - Jan 2024
    ▪ Manually test software for bugs▪ Evaluate software to create product enhancement items▪ Create and perform test cases in Microsoft Azure to pass/ fail Sprint items▪ Report findings to Product and Engineering teams through Microsoft Azure
  • Easyworkforce Software
    Onboarding Specialist
    Easyworkforce Software Aug 2021 - Jul 2023
    ▪ Educated customers on software product through training, configured software, and troubleshot software issues for small to medium businesses, managing 30-60 customers▪ Contributed to product enhancements through bug reports and pitched improvements/ new features via Azure Dev Ops, reporting an average of 3-5 PBIs/ bugs per month▪ Coded payroll export files using JavaScript▪ Provided remote troubleshooting using Zoom and via email/ phone and documented via HubSpot CRM
  • Telecom Resources Of America, Inc.
    Field Technician
    Telecom Resources Of America, Inc. Oct 2017 - Mar 2021
    ▪ Managed IPT tickets for 3 hospitals and numerous satellite locations of a major South Florida healthcare organization using Cisco Call Manager and Akkadian▪ Provided IP telephony support by configuring wireless and wired Cisco phones for users, troubleshooting basic telecommunication issues, and documenting troubleshooting steps and completed tickets utilizing the ServiceNow ticketing system▪ Closed 15-20 IPT tickets per day and averaged 2-3 projects per month utilizing the… Show more ▪ Managed IPT tickets for 3 hospitals and numerous satellite locations of a major South Florida healthcare organization using Cisco Call Manager and Akkadian▪ Provided IP telephony support by configuring wireless and wired Cisco phones for users, troubleshooting basic telecommunication issues, and documenting troubleshooting steps and completed tickets utilizing the ServiceNow ticketing system▪ Closed 15-20 IPT tickets per day and averaged 2-3 projects per month utilizing the ServiceNow ticketing system▪ Aided with the completion of PC imaging, software configurations and peripheral installations for new projects Show less
  • Broward County Government
    Office Support Specialist
    Broward County Government Jan 2015 - Oct 2017
    ▪ Performed clerical duties: politely and professionally answered and directed calls, greeted clients, produced documents for counselors and supervisors, checked and distributed mail, managed monthly P-Card transactions and completed Travel Expense reports in PeopleSoft, completed meeting minutes for various committees▪ Assisted supervisors and upper management with running reports, data collection, and special projects▪ Maintained inventory of necessary urine and office supplies▪… Show more ▪ Performed clerical duties: politely and professionally answered and directed calls, greeted clients, produced documents for counselors and supervisors, checked and distributed mail, managed monthly P-Card transactions and completed Travel Expense reports in PeopleSoft, completed meeting minutes for various committees▪ Assisted supervisors and upper management with running reports, data collection, and special projects▪ Maintained inventory of necessary urine and office supplies▪ Collected various methods of payment and noted payments made; conducted deposits▪ Trained temporary front-desk employees, as well as new front-desk employees Show less

Natasha A Education Details

Frequently Asked Questions about Natasha A

What company does Natasha A work for?

Natasha A works for Laughlovelive Again

What is Natasha A's role at the current company?

Natasha A's current role is Junior QA Analyst at WorkEasy Software - Aspiring Web Developer.

What schools did Natasha A attend?

Natasha A attended Brainstation, Launchcode, Florida International University, Broward College, Brainstation.

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